Datacenter Technician

Insight Global; Varennes; On-site; CAD 52,000 - 76,000; Full time

Job summary

Insight Global in Varennes, QC is hiring a Data Center Technician. This role resolves hardware issues, supports networks and OS layers, and maintains documentation for the team. You will pass knowledge to juniors, automate tasks with scripts, and work autonomously on local projects.

The ideal candidate has strong UNIX/Linux knowledge, experience with DNS/DHCP/TCP, and cross-functional collaboration skills. Office-based role with remote capabilities as needed.

Qualifications

• 1+ years of computer hardware experience, including troubleshooting and repairing experience.
• 1+ years of network and operating system support experience, or Bachelor's degree or above in computer science, computer engineering, or related field.
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux and Networking protocols and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• 2+ years of repair of material handling equipment experience.
• Knowledge of UNIX/Linux operating system.
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Network protocols like DNS/DHCP/TCP and experience in Linux OS and network troubleshooting.
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities.

Responsibilities

• Act as primary resolver for the support team and help junior staff.
• Create and maintain documentation on technologies supported.
• Effectively pass down knowledge of technologies to junior staff.
• Take on remote system administration tasks in a virtual team.
• Automate tasks with scripts where necessary.
• Work autonomously to resolve most support issues.
• Execute small projects and assist planning for larger local projects with management.
• Escalate and mentor as the initial point of escalation for junior technicians.
• Understand all aspects of the equipment supported and stay informed on changes.
• Innovate and make independent decisions while following directions when needed.

Skills

Hardware troubleshooting

Network and OS support

Windows Server / Linux

Automation scripting

Documentation & knowledge transfer

Project coordination

UNIX/Linux knowledge

Cross-functional collaboration

Education

Bachelor's degree in CS/CE or related field

Job description

As an Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

REQUIRED SKILLS

• 1+ years of computer hardware experience, including troubleshooting and repairing experience
• 1+ years of network and operating system support experience, or Bachelor's degree or above in computer science, computer engineering, or related field
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux and Networking protocols and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 2+ years of repair of material handling equipment experience
• Knowledge of UNIX/Linux operating system
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in Network protocols like DNS/DHCP/TCP and experience in Linux OS and network troubleshooting
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.