Datacenter Technician

Insight Global; Pointe-Claire; On-site; CAD 34,000 - 48,000; Full time

Job summary

Insight Global is seeking an Amazon Data Center Technician to resolve complex hardware issues in a fast-paced, ticket-driven environment. You will document processes, share knowledge with junior staff, and perform light remote administration where applicable.

You will automate routine tasks with scripts and manage tickets within the 8-hour workday. The role requires hands-on experience with servers, Linux, and hardware, plus the ability to operate under a government reliability security

Qualifications

• Experience working with a ticket-based system.
• 1+ years of experience with server repair and maintenance.
• 1+ years of experience with computer hardware.
• Linux knowledge is a priority.

Responsibilities

• Troubleshoot and resolve complex hardware infrastructure issues.
• Create and maintain documentation for supported technologies.
• Pass down knowledge to junior staff and possibly perform remote administration.
• Automate tasks with scripts when necessary and work autonomously.
• Act as the initial escalation point for junior technicians and handle tasks independently.

Skills

Ticket-based system

Server repair

Computer hardware

Linux knowledge

Job description

• Hourly Rate: 29.65/hr - 40 hours a week work
• 3 Months contract with extension

Required Skills & Experience

• Experience working with a ticket-bas ed system
• 1+ years of experience with server repair and maintenance
• 1+ years of experience with computer hardware
• Required to complete government reliability security clearance (including fingerprinting)

Nice to Have Skills & Experience

Job Description

As an Amazon Data Center Technician, you are a primary resolver for your support team, skilled at troubleshooting and resolving most complex hardware infrastructure issues. You create and maintain documentation on technologies you support and are able to effectively passdown knowledge of these technologies to junior staff. You have basic to intermediate system administration skills and, where applicable, are able to take on remote system administration tasks working in a virtual team. You have the ability to automate tasks with scripts when necessary. You work autonomously to resolve most support issues. You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. You act as the initial escalation point for junior technicians. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.

Contractors will work a ticket-based system, with cycle leads assigning approximately 10 to 15 tickets per day. Each ticket corresponds to a server repair or maintenance task, and contractors are expected to resolve their assigned tickets within the 8-hour workday.

Candidates must have knowledge of how servers and computers work, including the ability to diagnose and fix server issues. Linux knowledge is the top priority skill. Computer, electrical, and cabling experience are also valued.

The primary work schedule is Monday through Friday, 8:00 AM to 5:00 PM, with possible flexibility to a 2:00 PM to 10:00 PM shift for all 4 positions if needed (30 mins unpaid break after 4 hours consecutive hours of work)

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.