CX Insights & Programs Lead (20-Month Contract)

Kia Corp.; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Subsidized on-site lunches

Health benefits

RRSP matching

Flexible schedules

Vehicle programs

Tuition reimbursement

On-site gym and sports facilities

Job summary

Kia Canada Inc. is seeking a Customer Experience Coordinator to develop and implement activities that strengthen customer relationships and align with the CX strategy.

The role focuses on CSI initiatives, data analysis, and cross-functional collaboration with dealers and internal teams. The ideal candidate has 4+ years in automotive CX, strong Excel and PowerPoint skills, and the ability to translate data into action plans and reports.

Qualifications

• 4+ years of progressive automotive experience.
• Advanced understanding of the Customer Experience.
• Advanced Microsoft Office skills with in-depth knowledge of PowerPoint and Excel.
• Proven strength in analyzing customer data for impact opportunities.
• Experience analyzing large amounts of data with data mining tools.
• Experience with dealership customer touchpoints.
• Ability to design and develop dealer/region action plans.
• Vendor management experience with invoices/POs.

Responsibilities

• Maintain, track and implement ongoing CSI programs and improvements.
• Track CSI results and identify successes and opportunities.
• Analyze data from surveys, JD Power, dealer data and external sources.
• Prepare month-end reports for executive review.
• Update knowledge about customer needs and behaviors over the lifecycle.
• Develop and implement projects to improve dealer performance.
• Collaborate with internal and external stakeholders including dealers.

Skills

Customer experience

Data analysis

Excel advanced

PowerPoint

Communication skills

Bilingual (asset)

Project management

Independent work

Dealership touchpoints

Vendor management

Problem solving

Time management

Education

University or College degree or equivalent

Tools

PowerPoint

Excel

Data mining tools

Job description

Kia Canada Inc. is seeking a Customer Experience Coordinator to develop and implement activities that strengthen customer relationships and align with the CX strategy.

The role focuses on CSI initiatives, data analysis, and cross-functional collaboration with dealers and internal teams. The ideal candidate has 4+ years in automotive CX, strong Excel and PowerPoint skills, and the ability to translate data into action plans and reports.