CX Data & Intelligence Lead (Remote Canada)

Jobgether; Canada; Remote; CAD 110,000 - 194,000; Full time

Benefits offered by this job

Competitive salary

Remote work within Canada

Performance incentives

Comprehensive benefits

Professional development

International environment

Meaningful impact

Inclusive workplace

Limited travel

Job summary

Partner Company is seeking a CX Data & Intelligence Analyst based in Canada. The role focuses on transforming customer feedback and operational data into actionable insights, leading analytics initiatives, and developing dashboards that drive customer-centric decisions.

You will coordinate with IT and Digital channels, operate with multiple data sources, and serve as the CX analytics SME, including Qualtrics expertise and data integration to CRM systems.

Qualifications

• Bachelor's degree in Business, Analytics, Data Science, Statistics, CX, Marketing, or related discipline, or equivalent professional experience.
• At least 5 years of experience in customer insights, business intelligence, data analytics, customer experience, or related field.
• Strong expertise in survey-based research, including design, sampling methodologies, data quality control, bias assessment, and survey interpretation.
• Experience with predictive modelling, customer segmentation and clustering, multivariate analytics, and unstructured data processing.
• Demonstrated hands-on experience with Qualtrics programs, reporting capabilities, and dashboard development.
• Strong analytical and problem-solving skills, with the ability to translate complex business challenges into meaningful insights and actionable recommendations.
• Experience working with diverse datasets, including survey, CRM, ERP, operational, and business information.

Responsibilities

• Lead CX measurement, analytics, reporting, and insight-generation as a subject matter expert.
• Ensure the accuracy, integrity, quality, and governance of customer data.
• Develop integrated views by combining data from multiple sources and analytical models.
• Design, build, and maintain dashboards, scorecards, and reporting solutions.
• Develop analytical frameworks to identify customer behavior trends and drivers.
• Act as the primary expert for Qualtrics reporting and CX analytics solutions.
• Coordinate with Digital Channel and IT teams to ensure surveys are configured and integrated with systems.
• Provide technical leadership for integrating survey data with CRM and operational datasets.
• Translate complex business questions into structured analytical approaches and actionable recommendations.
• Support strategic planning and decision-making with customer intelligence and reporting.
• Advise stakeholders on Qualtrics capabilities, CX metrics, and reporting standards.

Skills

CX analytics

Qualtrics reporting

Dashboard development

Data integration

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

Qualtrics XM

Power BI

Tableau

SQL

Python

Job description

Partner Company is seeking a CX Data & Intelligence Analyst based in Canada. The role focuses on transforming customer feedback and operational data into actionable insights, leading analytics initiatives, and developing dashboards that drive customer-centric decisions.

You will coordinate with IT and Digital channels, operate with multiple data sources, and serve as the CX analytics SME, including Qualtrics expertise and data integration to CRM systems.