Customer Experience Architect — Dealer Relations

Kia Canada; Mississauga; Presencial; CAD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Subsidized lunches on-site

Health benefits and RRSP matching

Flexible schedules

Employee development programs

On-site gym and recreation

Descripción de la vacante

Kia Canada is seeking a Customer Experience Coordinator to develop and implement activities that strengthen the relationship between customers, Kia Canada and its dealers. The incumbent will assist in creating a Customer Experience that meets customers’ expectations for increasing acquisition and retention.

This is a 20-month contract based in Mississauga. The role will analyze CSI data, collaborate with multiple teams, prepare multi-month reports for executives, and drive dealer-focused

Formación

• 4+ years of progressive automotive experience.
• Advanced understanding of the Customer Experience.
• University or College degree in a related field or equivalent work experience.
• Organized and experienced in project management.

Responsabilidades

• Maintain, track and implement ongoing CSI programs and process improvements.
• Track results of CSI initiatives to identify successes and opportunities for enhancement.
• Analyze data from Kia Canada surveys, JD Power, dealer data and external sources.
• Collaborate across KCA/CX to prepare month-end reports for executive leadership.
• Acquire and update knowledge about customer needs, motivations, and behaviors over the customer lifecycle.
• Develop and implement special projects to increase dealer performance (CSI, profitability, retention).
• Work with internal teams, Head Office/Regional, and dealers/vendors.

Conocimientos

Excel

PowerPoint

Data analysis

MS Office

Project management

Communication

Vendor management

Bilingual (asset)

Educación

University or College degree in related field

Herramientas

Excel

PowerPoint

Descripción del empleo

Kia Canada is seeking a Customer Experience Coordinator to develop and implement activities that strengthen the relationship between customers, Kia Canada and its dealers. The incumbent will assist in creating a Customer Experience that meets customers’ expectations for increasing acquisition and retention.

This is a 20-month contract based in Mississauga. The role will analyze CSI data, collaborate with multiple teams, prepare multi-month reports for executives, and drive dealer-focused