Customs Team Lead

American President Lines; Mississauga; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Professional Development Opportunities

Continuing Education

Job summary

CEVA Logistics in Mississauga, Canada, is seeking an experienced supervisor to manage customs operations and distribute workload across the team. You will ensure service quality, compliance with regulations, and accurate pricing for air, ocean, and road shipments.

You will train and supervise staff, coordinate with the network, and drive efficient workflow while maintaining a safe, respectful work climate. A collegiate diploma and customs experience are required.

Qualifications

• A diploma of collegiate studies or academic equivalent and customs experience is required.
• 5–10 years in the industry and 1–2 years in supervision.
• Very good knowledge of MS Office.

Responsibilities

• Distribute work among team members and ensure quality and budget compliance.
• Provide superior customer service and act as a resource for the network and clients.
• Manage customs procedures, preparation, clearance, and pricing for shipments.
• Verify declarations, ensure delivery of merchandise, and resolve disputes.
• Structure workflow, train and evaluate team members, and communicate updates.

Skills

Customs procedures

Team leadership

MS Office

Budgeting

Communication

Education

Collegiate studies diploma or equivalent

Tools

Customs software

Job description

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Your Role:

Ensure that the work is appropriately distributed amongst team members and performed according to the quality norms and established budgets. Offer superior customer service.

What You’ll be Doing:

• Act as a resource person for the network and client base for issues concerning customs procedures.
• Understand and comply with the laws and regulations of different governments and ISO norms of the company.
• Perform operational activities of an agent.
• Preparation; clearance; and pricing for air, ocean, and road shipments.
• Ensure all relative costs are indicated on invoices.
• Verification and transmission of confirmed declarations with BSAC (Border Services Agency of Canada).
• Ensure the delivery of merchandise.
• Manage disputes innovatively.
• Communicate, without delay, pertinent information of issues to the immediate supervisor.
• Structure, organize, and distribute workflow.
• Create a work climate based on respect and collaboration.
• Recruit, supervise, train, hold accountable and evaluate team members.
• Other duties assigned by the immediate supervisor.

What We Are Looking For:

• A diploma of collegiate studies or academic equivalent, and experience in customs is required.
• 5 to 10 years of experience in the industry and 1-2 years in supervision.
• Very good knowledge of MS Office
• Business acumen
• English proficiency, both oral and written
• Leadership
• Excellent judgment and ability to problem solve
• Ability to negotiate
• Team player
• Decision making
• Communication and composure are all required for this position

At CEVA we are committed to creating a safe and healthy work environment.
We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.