Customer Service Administrator

American President Lines; Mississauga; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Professional Development Opportunities

Continuing Education

Job summary

CEVA Logistics is seeking a Customer Service Administrator to support freight trace, carrier communications, and documentation in a fast-paced environment. Fluency in English and French, strong communication, and accurate data entry are essential.

You will coordinate with airlines, trucking companies, and internal teams to notify customers of delays, prepare quotes, and ensure timely delivery. Proficiency in Microsoft Office and a basic understanding of logistics terminology are required.

Qualifications

• Must be bilingual in English and French, both spoken and written.
• Strong communication and interpersonal skills.
• Proficient data entry and accurate typing.
• Ability to read, write, and speak English fluently.
• Excellent organizational and multitasking abilities.

Responsibilities

• Trace and track customer's freight.
• Maintain contact with airlines, trucking companies and agents.
• Provide proof of delivery.
• Handle daily customer service requests.
• Notify customers of delays in shipping.
• Enter shipment data in the system.

Skills

Bilingual English/French

Communication skills

Data entry

Customer service

Time management

Problem solving

Tools

Microsoft Office

Job description

Customer Service Administrator

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Typical Responsibilities:

• Trace and track customer's freight.
• Maintaincontact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
• Provide proof of delivery.
• Responsible forprocessing pick-up requestsand entering datain the system.
• Respond to and handle all daily customer service requests.
• Notify customers of any delays in shipping and dispatching points.
• Enter shipment data in system.
• Prepare rates and invoices House AirWay Bills.
• Prepare and assist with quotes for customers.
• Perform other duties as assigned.

Requirements:

• Must be bilingual: fluent in English andFrench, both spoken and written
• Must be able to read, write, and speak English fluently
• Ability to read and interpret documents and write routine correspondence
• Basic math skills: add, subtract, multiply, and divide using CAD currency, weight, volume, and distance measurements
• Advanced proficiency in Microsoft Office, internet, web-based, and job-specific software applications; accurate typing and data entry skills
• Strong communication and interpersonal skills; able to interact effectively with diverse teams and speak confidently before groups
• Responds promptly and professionally to customer needs and manages complex situations with empathy and efficiency
• Skilled in gathering and analyzing information to resolve issues
• Ability to balance team and individual responsibilities, remain objective, and open to others’ views
• Consistent attendance and punctuality
• Ability to handle inquiries, resolve issues, and manage escalations professionally
• Basic knowledge of logistics operations and terminology
• Organizational skills to manage multiple tasks and priorities
• Problem-solving and conflict resolution capabilities

At CEVA we are committed to creating a safe and healthy work environment.

We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process. We thank all candidates for applying, however, only successful candidates will be contacted for an interview.