Air Import Agent

American President Lines; Richmond; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Professional development opportunities

Continuing education

Job summary

CEVA Logistics is seeking an Air Import Agent to assist with inbound air shipments, documentation, and coordination of releases. You will ensure accurate paperwork, timely processing, and effective communication with clients and internal teams.

The role requires a Diploma in professional studies and 1–3 years of related experience, with fluency in English. CEVA offers development opportunities and ongoing education to help you grow in a fast-paced logistics environment.

Qualifications

• Diploma in professional studies required.
• 1 to 3 years related air-ops experience.
• Fluent English reading/writing/speaking.
• Ability to communicate with diverse teams.

Responsibilities

• Process inbound air shipments and prepare documents.
• Review and process documentation in CEVA systems.
• Coordinate releases and invoicing per policy.
• Provide timely customer service and update clients.
• Support cross-functional teams and recordkeeping.

Skills

PC literate

Microsoft Office

Communication skills

Multicultural collaboration

Education

Diploma in professional studies

Tools

Microsoft Office

Email systems

Job description

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587597

Air Import Agent

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE:

Assist with processing, or processes inbound air shipments. Responsible for documentation and preparation of documents, or document receipt; timely clearance of shipments or traffic coordination to correctly process shipments. Model and act in accordance with our guiding principles and core values.

WHAT YOU WILL BE DOING

Receive, review and process documentation for an assigned base of accounts, and process documents through the system.

Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.

Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.

Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.

• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.

Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.

Coordinate the release of goods from the carrier or governmental agency examinations that may be required.

Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.

Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

Actively pursue a better understanding of the process through self-study, as well as courses and seminars presented by approved sources.

Improve understanding and knowledge of the established system, in both its basic and advanced features.

• Perform other duties as assigned.

WHAT WE ARE LOOKING FOR:

PC literate. Basicproficiency in Microsoft Office, internet, web-based and job specific software applications.

• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds.

Responds promptly and professionally to customer needs.Identifies and resolves problems in a timely manner.

Ability to read, comprehend and write basic correspondence.Ability to gather and analyze documents skillfully.

Capable of coordinating communication across groups. Ability to raisepotential concerns or customer requirements.

Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment.

Must be able to read, write and speak English fluently.

Minimum:

Diploma in professional studies

Minimum 1 to 3years related experience.

At CEVA we are committed to creating a safe and healthy work environment.
We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.