Air Import Agent

American President Lines; Mississauga; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Professional development opportunities

Continuing education

Job summary

CEVA Logistics in Mississauga, Canada is seeking an Air Import Agent to coordinate the air import process, serve customers, and maintain cost efficiency.

You will handle orders, communicate with stakeholders, book space, prepare documents, and ensure ISO standards. The role emphasizes accuracy, timeliness, and strong MS Office skills.

Qualifications

• 3-5 years experience in customer service.
• Fluency in English (written and oral).
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

Responsibilities

• Coordinate air import activities to ensure timely, courteous service.
• Communicate with clients and stakeholders to provide superior customer service.
• Book air cargo space and manage documentation (bills of lading, notices).
• Update shipment files and inform clients and internal teams of status.
• Process invoices and ensure charges align with agreements.

Skills

Customer service

MS Office

Communication

Team player

Organizational skills

Detail oriented

Sense of urgency

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

588567

Air Import Agent

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation.
At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness, Imagination, Exemplary and Excellence. With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

Your Role:

To coordinate the activities of the air import department to ensure a quick, courteous and efficient customer experience while maintaining a competitive cost structure for both Bolloré Logistics and our clients. Keep clients informed of shipment status.

What You’ll be Doing:

• Receive orders from clients and analyze their needs.
• Communicate with the different stakeholders in order to offer superior customer service.
• Suggest innovative solutions to clients.
• Communicate, in a timely manner, the relevant information and issues to the immediate supervisor.
• Open files for shipment and enter data in the operational system according to the ISO standards of the company.
• Organize the pick-up and delivery of freight according to booking.
• Coordinate and book air cargo space, receive bills of lading and follow up with Bolloré Group network to ensure that freight is shipped on the planned date.
• Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within specified deadline.
• Transmit a written notice to suppliers with the details of the shipment including rates.
• Update shipment files and keep clients and Bolloré Group network updated.
• Invoice clients, ensuring that all charges for services rendered are included and all costs are applied according to the agreement (if necessary, verify client’s credit with the Accounting Department)
• Comply with procedures established by Bolloré, and within deadlines (performance indicators).
• Establish notice periods and follow up on claims.
• Issue non-conformity notices and customer complaints in accordance with ISO procedures.
• Complete all required trainings for the position including but not limited to the transportation of dangerous goods, the good distribution of pharmaceutical products, etc.
• All other duties as requested by the immediate supervisor.

What we’re looking for:

• 3-5 years experience in customer service
• Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Fluency in English, bothwritten andoral
• Ability to communicate clearly
• Excellent interpersonal skills
• Team player
• Organizational and time management skills
• Detailed-oriented
• Sense of urgency

At CEVA we are committed to creating a safe and healthy work environment.
We offer:

• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.
We thank all candidates for applying, however, only successful candidates will be contacted for an interview.