Customs Specialist: Client-Focused Compliance & Release

Livingston International; City of Moncton; Hybrid; CAD 45,000 - 67,000; Full time

Job summary

Livingston International in Canada is seeking a detail-oriented professional to support client service teams in customs release, tariff management, and compliance. You will ensure accurate entries, maintain SOPs, and uphold service levels across North American brokerage operations.

The role emphasizes collaboration with clients and carriers, data accuracy, and continuous process improvements to deliver high-quality service and timely billing for diverse shipments.

Qualifications

• Excellent oral and written communication and organizational skills.
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers.
• Ability to handle large volumes and meet tight deadlines.
• Strong knowledge of company policies and procedures.
• Attention to detail; organization, completeness and accuracy.
• Good analytical skills with problem-solving ability.
• Ability to make decisions and recommendations within authorized limitations.
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software

Responsibilities

• Build and maintain excellent, direct working relationship with the client and/or carriers, provides day to day contact and support.
• Prioritize and complete work according to client's needs, demands, customs requirements and Livingston standards for release conditions and ensure compliance.
• Create and proactively maintain the client tariff database, ensuring all associated system maintenance files/information, associated vendors and keywords are accurate and current in order to take advantage of data defaults for accurate quality output and one-step processing.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Create, maintain and adhere to client SOPs and ESPs.
• Identify opportunities to improve service delivery, operational productivity and relationships within North American Brokerage operations.

Skills

Communication

Client service

Time management

Analytical skills

Word/Excel

Education

High School/GED

Associates degree

Tools

MS Word

MS Excel

Job description

Livingston International in Canada is seeking a detail-oriented professional to support client service teams in customs release, tariff management, and compliance. You will ensure accurate entries, maintain SOPs, and uphold service levels across North American brokerage operations.

The role emphasizes collaboration with clients and carriers, data accuracy, and continuous process improvements to deliver high-quality service and timely billing for diverse shipments.