IT QA Analyst- SmartBorder

Livingston International; Toronto; On-site; CAD 45,000 - 67,000; Full time

Job summary

Livingston is seeking a QA Analyst to ensure SBWeb and related SmartBorder systems are thoroughly tested before deployment in a fast-moving Customs Brokerage environment.

The role involves creating test cases, validating features, data-driven testing, and collaborating with developers and BAs to ensure quality and regulatory compliance across brokerage workflows.

Qualifications

• Strong understanding of software QA fundamentals.
• Deep knowledge of Customs Brokerage (ACE, ACI, PARS, PAPS, In-Bond, Entry workflows).
• Ability to validate complex business rules for customs entries, shipments, trips, manifests, and regulatory compliance.
• Experience with JIRA.
• Ability to read and validate JSON, XML, and basic SQL (asset).
• Strong communication skills.

Responsibilities

• Create, maintain, and execute test cases for SBWeb modules.
• Perform functional, regression, integration, and data-driven testing for customs workflows.
• Validate JIRA stories for completeness, acceptance criteria, and regulatory behavior.
• Log defects with clear, reproducible steps and proper impact assessment on brokerage workflows.
• Collaborate directly with developers and BAs to verify fixes and retest efficiently.
• Participate in sprint ceremonies and provide realistic testing estimates.
• Support deployment cycles by validating release candidates and performing smoke tests.
• Provide feedback on gaps in test coverage for customs brokerage workflows.
• Support documentation improvements for testing processes and regulatory cases.
• Test new SBWeb features and validate correct brokerage behavior.
• Verify customs data flows, validations, and rules.
• Maintain test results.
• Identify regulatory edge cases.
• Support Production Verification during deployments.

Skills

QA fundamentals

Customs brokerage

JSON/XML/SQL reading

JIRA

Communication

Education

Associates Degree or post-secondary education

ISTQB Foundation

CCS/CTBS brokerage certification

Tools

SQL

XML

JSON

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

Job Summary

The QA Analyst ensures SBWeb and related SmartBorder systems are tested thoroughly before deployment. The role validates new features, regression tests existing functionality, and works with developers and BAs to keep quality high in a fast-moving Customs Brokerage environment.

Key Duties & Responsibilities

• Create, maintain, and execute test cases for SBWeb modules.
• Perform functional, regression, integration, and data-driven testing for customs workflows.
• Validate JIRA stories for completeness, acceptance criteria, and expected regulatory behavior.
• Log defects with clear, reproducible steps and proper impact assessment on brokerage workflows.
• Collaborate directly with developers and BAs to verify fixes and retest efficiently.
• Participate in sprint ceremonies and provide realistic testing estimates.
• Support deployment cycles by validating release candidates and performing smoke tests.
• Provide feedback on gaps in test coverage for customs brokerage workflows.
• Support documentation improvements for testing processes and regulatory cases.
• Test new SBWeb features and validate correct brokerage behavior.
• Verify customs data flows, validations, and rules.
• Maintain test results.
• Identify regulatory edge cases.
• Support Production Verification during deployments.

Knowledge & Skills

• Strong understanding of software QA fundamentals.
• Deep knowledge of Customs Brokerage (ACE, ACI, PARS, PAPS, In-Bond, Entry workflows).
• Ability to validate complex business rules for customs entries, shipments, trips, manifests, and regulatory compliance.
• Experience with JIRA.
• Ability to read and validate JSON, XML, and basic SQL (asset).
• Strong communication skills.

Work Experience – Minimum Required

2 years of related experience

EDUCATION

Preferred: Associates Degree or post-secondary education

Certifications Description

• College diploma or degree in IT, computer science, logistics, or equivalent experience.
• ISTQB Foundation
• CCS/CTBS or equivalent brokerage certification

COMPETENCIES

Business Acumen and Straight Talk

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development.

Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $44,690 - $67,200. Actual compensation will be determined based on these factors and may vary accordingly.

Job Type: Full Time

Location: ON Toronto - CN030