B2B Team Lead - Medical

Canada; Toronto; On-site; CAD 50,000 - 61,000; Full time

Job summary

Teleperformance is seeking a Sales CX Team Lead to oversee a dental-office-focused sales and customer experience team in Toronto. The role starts with 90 days on-site at 75 Eglinton Avenue, then switches to a hybrid work model.

You will lead B2B sales and CX efforts, coach team members, and drive KPI achievement under the B2B Sales Manager. The position offers a CAD 55,000 base salary with a bonus up to 5% based on KPI targets.

Qualifications

• 2-3 years in B2B and B2C sales and CX environments.
• At least 2 years of supervisory experience.
• Proven history of cultivating lasting client partnerships.
• Experience in contact center sales leadership.
• Strong leadership and communication in matrix organizations.
• CRM software experience.
• Ability to manage sales pipelines and coach teams.

Responsibilities

• Manage day-to-day operations of the sales and customer service team.
• Coach and mentor the team, uplift skills, and identify growth opportunities.
• Define standards, governance and best practices across teams.
• Prepare weekly/monthly/quarterly business reviews for clients and stakeholders.
• Collaborate with training teams to support ongoing development of the team.
• Act as central escalation point for major incidents and drive learnings.

Skills

B2B/B2C sales

Supervisory background

Client partnerships

CRM software

Team leadership

Analytical skills

Education

High School Diploma

Tools

CRM software

Job description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Job Description

Job Role & Profile: B2B Sales Supervisor

Advertised as : B2B Team Lead - Medical

Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid

Reports to: B2B Sales Manager

Contract: Regular, Full-time

Grade: High School Diploma

Travel Requirements: No

For existing vacancy : Yes

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.We also provide services in 300 languages and dialects.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision‑making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is Included and everyone wins

About the job

We are looking for a Sales Cx Team Lead for a supplier servicing dental offices with home care products. A skilled team leader will work closely with the sales team and will set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality.

Being a leader for the team, handling escalations, and providing transparent direction among team members. Encouraging team members to always look for ways to continuously improve processes to better support the business.

Annual Base Salary of CAD $55,000, plus a performance bonus of up to 5% based on meeting KPI targets.

Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

• Actively involved in the day-to-day operations of the sales and customer service team. Ensuring priorities are correctly defined, prioritized, and delivered.
• Coach and mentor the team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
• Identify and implement areas for improvement. Defining standards, governance, best practices and encouraging the consistent adoption of these across all teams.
• Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
• Working with our training and learning teams to support ongoing development and progression for your team.
• Act as a central escalation point for critical issues. Ensure the team responds appropriately and effectively when major incidents occur, and that key leanings are not only identified but also acted upon.

Job Requirements

• Possess 2-3 years of expertise in both B2B and B2C sales and Cx environments and client support.
• At least 2 years of supervisory background, with a focus on professional guidance and team advancement.
• Proven history of creating innovative strategies to secure and cultivate lasting client partnerships.
• Sales and Customer Experience Management: Capacity to initiate and expand significant commercial prospects while managing pipelines through individual contribution and team mentorship.
• Operational Oversight - Strategic mindset with the ability to execute cohesive business plans that balance immediate results with sustainable long-term growth.
• Leadership Excellence - Exceptional communication skills and the aptitude for nurturing talent in matrix organizations through inspiration and collaborative influence.
• Analytical Proficiency - Competency in evaluating metrics to drive meaningful business insights and prompt decisive action for organizational improvement.
• Background in contact center sales leadership and CRM software