Customer Support Specialist - Fleet Solutions & Compliance

Avenue.io Inc.; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Fleetworthy is seeking a Customer Service Representative to deliver professional, friendly, and solutions-focused support across phone, live chat, and email. You will reassure fleet accounts, owner-operators, and consumers while upholding accuracy, care, and service excellence.

The role requires 1–2 years in customer service, an associate degree (bachelor’s preferred), and proficiency with MS Office and CRM systems such as Salesforce. Bilingual English/Spanish is a plus.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–2 years in customer service or client-facing roles.
• Bilingual English/Spanish is a nice-to-have but not required.

Responsibilities

• Serve as the first point of contact via phone, chat, and email with clear, professional communication.
• Investigate and resolve billing questions, knowing when to escalate.
• Maintain and update customer accounts in our CRM with accuracy.
• Collaborate with peers to deliver timely resolutions and a smooth experience.
• Share feedback and participate in continuous improvement efforts.

Skills

Customer service

Communication

Teamwork

Problem solving

Leadership mindset

Organizational skills

Education

Associate degree in Business/Communications

Bachelor’s degree preferred

Tools

MS Office

Salesforce

Job description

Fleetworthy is seeking a Customer Service Representative to deliver professional, friendly, and solutions-focused support across phone, live chat, and email. You will reassure fleet accounts, owner-operators, and consumers while upholding accuracy, care, and service excellence.

The role requires 1–2 years in customer service, an associate degree (bachelor’s preferred), and proficiency with MS Office and CRM systems such as Salesforce. Bilingual English/Spanish is a plus.