Driver & Fleet Support Administrator

Greater Edmonton Taxi Service; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

Greater Edmonton Taxi Service in Edmonton is seeking a Driver & Fleet Support Administrator to join our Administrative Transactions Team. You will serve as the primary contact for drivers, delivering accounting, fleet administration, account management, and customer service support.

This role emphasizes attention to detail and strong communication to manage multiple priorities in a busy, transaction-driven environment, coordinating with finance and operations to keep the fleet running smoothly.

Qualifications

• Post-secondary education in Business, Accounting, Administration, or related field, or equivalent experience.
• Minimum 3 years of accounting and/or administrative experience in a transaction-driven environment.
• Minimum 2 years of experience managing databases, subledgers, accounting systems, and related tools.
• Strong Microsoft Excel skills, including formulas, lookups, sorting, and pivot tables.
• Bondable and trustworthy.
• Fleet, transportation, taxi, limousine, or logistics industry experience is asset.

Responsibilities

• Welcome and onboard new drivers and operators.
• Respond to drivers’ inquiries by phone, email, and in person.
• Assist drivers with system access, account reviews, and reporting tools.
• Maintain accurate driver records and files.
• Manage vehicle assignments, transfers, disposals, and related documentation.
• Coordinate vehicle disposal processes within finance and other internal departments.
• Assist with fleet tracking, equipment management, and asset monitoring.
• Support annual and semi-annual plate renewals and compliance reporting.
• Maintain driver accounts, including rent, franchise fees, loans, bond, and expense transactions
• Monitor accounts receivable and accounts payable balances.
• Process weekly EFT payments to operators and drivers.
• Reconcile driver transactions, fleet expenses, insurance reporting, and account balances.
• Monitor overdue account balances and support collection activities.
• Process customer refunds, driver account adjustments, and bond payouts.
• Generate and maintain reports related to fleet revenue and account activity.
• Assist with insurance reporting and license plate reconciliations.
• Manage garnishments, deductions, and traffic ticket processing.
• Ensure accurate records and compliance with company policies and legislative requirements.
• Maintain records, databases, and filing systems.
• Prepare correspondence and documentation.
• Support fleet inspection programs and special projects.
• Assist with other duties as assigned.

Skills

Excellent customer service

Accounting knowledge

Microsoft Excel

Data management

Attention to detail

Confidentiality

Education

Business/Accounting/Administration

Equivalent experience

Tools

Accounting software

Subledger systems

Job description

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Join a Team That Keeps Our Fleet Moving and Our Drivers Successful

Are you highly organized, detail-oriented, and passionate about helping people? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want to hear from you!

We are looking for a Driver & Fleet Support Administrator to join our team and play a critical role in supporting our drivers, fleet operations, and financial processes. This position is perfect for someone who enjoys balancing customer service, administration, accounting, and fleet coordination while making a meaningful impact on daily operations.

Why Join Us?

• Stable Monday to Friday schedule (7:30 AM – 4:00 PM).
• Collaborative and supportive team environment.
• Diverse and engaging responsibilities that keep every day interesting.
• Opportunity to build expertise in fleet operations, accounting administration, and driver management.
• Work with industry-leading transportation technology and systems.
• Make a direct impact on the success of our drivers and fleet operations.

About the Role

Reporting to the Team Lead, the Driver & Fleet Support Administrator is a key member of our Administrative Transactions Team. You will serve as the primary point of contact for drivers and operators, providing accounting, fleet administration, account management, and customer service support.

This role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple priorities in a high-volume environment.

What You Will Do

Driver & Operator Support

• Welcome and onboard new drivers and operators.
• Respond to drivers’ inquiries by phone, email, and in person.
• Assist drivers with system access, account reviews, and reporting tools.
• Maintain accurate driver records and files.

Fleet Administration

• Manage vehicle assignments, transfers, disposals, and related documentation.
• Coordinate vehicle disposal processes within finance and other internal departments.
• Assist with fleet tracking, equipment management, and asset monitoring.
• Support annual and semi-annual plate renewals and compliance reporting.

Financial & Account Administration

• Maintain driver accounts, including rent, franchise fees, loans, bond, and expense transactions
• Monitor accounts receivable and accounts payable balances.
• Process weekly EFT payments to operators and drivers.
• Reconcile driver transactions, fleet expenses, insurance reporting, and account balances.
• Monitor overdue account balances and support collection activities.
• Process customer refunds, driver account adjustments, and bond payouts.

Reporting & Compliance

• Generate and maintain reports related to fleet revenue and account activity.
• Assist with insurance reporting and license plate reconciliations.
• Manage garnishments, deductions, and traffic ticket processing.
• Ensure accurate records and compliance with company policies and legislative requirements.

Administrative Support

• Maintain records, databases, and filing systems.
• Prepare correspondence and documentation.
• Support fleet inspection programs and special projects.
• Assist with other duties as assigned.

What You Bring

Skills & Competencies

• Exceptional customer service and relationship-building skills.
• Strong communication skills with the ability to work effectively with diverse stakeholders.
• Ability to remain calm and organized in a fast-paced, high-volume environment.
• Excellent analytical, problem-solving, and prioritization abilities.
• High level of accuracy and attention to detail.
• Knowledge of accounting principles, accounts receivable, and accounts payable processes.
• Strong sense of accountability, professionalism, and confidentiality.
• A collaborative, team-focused mindset.

Qualifications

• Post-secondary education in Business, Accounting, Administration, or a related field, or equivalent experience.
• Minimum 3 years of accounting and/or administrative experience in a transaction-driven environment.
• Minimum 2 years of experience managing databases, subledgers, accounting systems, and related tools.
• Strong Microsoft Excel skills, including formulas, lookups, sorting, and pivot tables.
• Bondable and trustworthy.
• Fleet, transportation, taxi, limousine, or logistics industry experience is considered an asset.

Work Environment

• In-Office Position
• Monday to Friday | 7:30 AM – 4:00 PM

Ready to Join Our Team?

If you enjoy helping people, working with numbers, managing details, and contributing to a dynamic transportation operation, we’d love to hear from you.