Customer Service Representative (English/Spanish Bilingual)

Fleetworthy; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Fleetworthy is seeking a Customer Service Representative (CSR) to build strong relationships with fleets, owner-operators, and consumers. You will provide professional support across phone, live chat, and email, ensuring accuracy, care, and service excellence through our AI-enabled fleet technology platform.

You will investigate inquiries, resolve billing questions, maintain CRM records, and collaborate with internal teams to deliver timely solutions.

Qualifications

• Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
• 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
• Bilingual (English/Spanish) is a preference, but not required.

Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional communication.
• Investigate and resolve customer issues, including billing questions, using sound judgment to resolve or elevate.
• Maintain and update customer accounts in proprietary platforms and CRM with accuracy.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback and mentoring newer colleagues.

Skills

Customer service

Communication

Problem solving

Teamwork

Leadership mindset

Organization

Education

Associate degree in Business/Communications

Bachelor's degree preferred

Tools

Salesforce

Excel

Job description

Edmonton, AB, CAN (Onsite Training)

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, and opera te with confidence. Trusted by 75% of the top fleets in North America, Fleetworthy offers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, our safety and compliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership. Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more at fleetworthy.com .

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Essential Duties and Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite
• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to exceed.
• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.
• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.
• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Experience and Competencies

• Education: Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
• Experience: 1–2 years of customer service or client-facing experience, ideally in a multi‑channel support environment.
• Problem‑Solving: Applies structured thinking to resolve customer issues independently; knows when to elevate.
• Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de‑escalate tense or heightened issues. Bilingual (English/Spanish) is a preference, but not required.
• Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.
• Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
• Work Style: Organized and detail‑oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.
• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
• Familiar with Salesforce or similar CRM systems.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Fleetworthy ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.