Customer Service Representative (English/Spanish Bilingual)

Drivewyze; Edmonton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Fleetworthy is seeking a Customer Service Representative to deliver professional, friendly, and solutions-focused support across phone, live chat, and email. You will reassure fleet accounts, owner-operators, and consumers while upholding accuracy, care, and service excellence.

The role requires 1–2 years in customer service, an associate degree (bachelor’s preferred), and proficiency with MS Office and CRM systems such as Salesforce. Bilingual English/Spanish is a plus.

Qualifications

• Associate degree required; bachelor’s degree preferred.
• 1–2 years in customer service or client-facing roles.
• Bilingual English/Spanish is a nice-to-have but not required.

Responsibilities

• Serve as the first point of contact via phone, chat, and email with clear, professional communication.
• Investigate and resolve billing questions, knowing when to escalate.
• Maintain and update customer accounts in our CRM with accuracy.
• Collaborate with peers to deliver timely resolutions and a smooth experience.
• Share feedback and participate in continuous improvement efforts.

Skills

Customer service

Communication

Teamwork

Problem solving

Leadership mindset

Organizational skills

Education

Associate degree in Business/Communications

Bachelor’s degree preferred

Tools

MS Office

Salesforce

Job description

Fleetworthy offers the only complete technology suite for fleet readiness, uniting safety and compliance, toll management, and weigh station bypass solutions. We help fleets streamline operations, control costs, andoperatewith confidence.
Trusted by 75% of the top fleets in North America, Fleetworthyoffers the most adopted toll management solution and largest weigh station bypass network. Going beyond regulatory requirements, oursafety andcompliance capabilities strengthen safety programs and enable proactive audit readiness. We support millions of vehicles and drivers and are recognized across the industry for innovation and leadership.
Fleetworthy is shaping the future of fleet readiness with AI-enabled, connected fleet technology that keeps drivers safe, fleets compliant, and operations running at peak efficiency. Learn more atfleetworthy.com.

Job Purpose

The Customer Service Representative (CSR) plays a key role in building strong relationships with our customers by delivering professional, friendly, and solutions-focused support. Whether assisting fleet accounts, owner-operators, or consumers, the CSR ensures every interaction reflects our commitment to accuracy, care, and service excellence. Support is provided across phone, live chat, and email.

Essential Duties and Responsibilities

• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication. across our industry-leading product suite

• Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to expand.

• Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail.

• Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience.

• Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.

Experience and Competencies

• Education: Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.

• Experience: 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.

• Problem-Solving: Applies structured thinking to resolve customer issues independently; knows when to elevate.

• Communication: Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues. Bilingual (English/Spanish) is a preference, but not required.

• Teamwork & Collaboration: Actively supports colleagues, builds stable working relationships, and contributes to team goals.

• Leadership Mindset: Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.

• Work Style: Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.

Knowledge & Skills Proficiency

• Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must
• Familiar with Salesforce or similar CRM systems.
• Bilingual (English & Spanish)

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.