Customer Support Specialist

Stingray Business; Montreal; Hybrid; CAD 40,000 - 65,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Support Specialist, der in einem dynamischen Umfeld arbeitet. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen und die Lösung technischer Probleme. Sie werden Teil eines kreativen Teams, das sich leidenschaftlich für Musik und Technologie begeistert. Mit einem hybriden Arbeitsmodell und zahlreichen Vorteilen, darunter ein Café mit täglichen Snacks und Fitnesskursen, bietet diese Position eine großartige Gelegenheit für alle, die eine Karriere im Kundenservice anstreben und gleichzeitig in einem unterstützenden und unterhaltsamen Umfeld arbeiten möchten.

Benefits

Aktienoptionsplan

Zugang zu virtueller Gesundheitsversorgung

Kostenlose Fitnesskurse

Kostenlose Sprachkurse

Loyalitätsprogramm

Soziale Veranstaltungen

Frühstück und Snacks im Café

Qualifications

• Über 2 Jahre Erfahrung im Kundenservice, bevorzugt im technischen Support.
• Engagiert für kontinuierliche Verbesserung und Lernmöglichkeiten.

Responsibilities

• Bearbeitung von Supportanfragen per Telefon und E-Mail.
• Bereitstellung einer dynamischen und personalisierten Kundenerfahrung.

Skills

Kundenservice

Technischer Support

Multitasking

Französisch

Englisch

Job description

Department Customer Support

Location Montreal

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

Your day-to-day

• Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions;
• Guide clients through various technical tasks related to audio, music, and digital signage systems;
• Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
• Create work orders for service visits, product shipments, etc.;
• Coordinate customers’ service requirements with other appropriate departments as necessary;
• Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
• Assist with managing seasonal-related requests (Holiday programming/custom messaging).
  
  

Your Qualifications

• Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
• Written and spoken proficiency in both French and English;
• Solution-oriented and an ambassador of change management;
• Committed to continuous improvement and learning opportunities;
• Creative thinker who can think outside the box;
• Strong empathetic team player with the ability to multitask effectively.
  
  

Life at Stingray

• A cool office in Montreal & a hybrid work policy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!
  
  

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.

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