Customer Support Specialist

Z953; Montreal; Hybrid; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and innovative team at a leading music and technology company! As a Customer Support Specialist, you'll provide exceptional service to clients, resolving technical issues and ensuring a personalized experience. This role offers a stimulating work environment in Montreal, where creativity and collaboration thrive. With a hybrid work policy and various perks like free fitness classes and virtual healthcare, this position is perfect for solution-oriented professionals eager to make a difference. If you're passionate about customer service and technology, we want to hear from you!

Benefits

Share purchase plan

Access to virtual healthcare

Free fitness classes

Free language classes

Stingray café with daily breakfasts

Private nutrition & wellness advising

Vibrant social events

Milestones celebrated with loyalty program

Qualifications

• Over 2 years of professional experience in customer service.
• Bilingual proficiency in French and English is required.

Responsibilities

• Handle first-level support calls and emails from clients.
• Guide clients through technical tasks related to audio and digital systems.

Skills

Customer Service

Technical Support

Bilingual (French and English)

Creative Thinking

Empathy

Multitasking

Job description

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?

Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner.

If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!

• Handle first-level support calls and emails from commercial clients, providing timely and effective solutions;
• Guide clients through various technical tasks related to audio, music, and digital signage systems;
• Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained;
• Create work orders for service visits, product shipments, etc.;
• Coordinate customers’ service requirements with other appropriate departments as necessary;
• Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests;
• Assist with managing seasonal-related requests (Holiday programming/custom messaging).

Minimum Requirements:

• Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus);
• Written and spoken proficiency in both French and English;
• Solution-oriented and an ambassador of change management;
• Committed to continuous improvement and learning opportunities;
• Creative thinker who can think outside the box;
• Strong empathetic team player with the ability to multitask effectively.

Life at Stingray

• A cool office in Montreal & a hybrid work policy
• Share purchase plan (with a contribution from Stingray)
• Access to virtual healthcare
• Stingray café with breakfasts and snacks offered every day
• Free fitness classes offered weekly
• Access to private nutrition & wellness advising
• Free language classes
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

Montreal-based Stingray Group is a leading music, media, and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal, just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunchtime.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities, and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Visit jobs.stingray.com to explore other available positions and learn more about Stingray. We’re always on the lookout for new talent.