Customer Support Specialist

ABB E-mobility; Montreal; On-site; CAD 55,000 - 70,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Kundenservice-Spezialisten, der technische Unterstützung für EV-Ladegeräte bietet. In dieser Rolle werden Sie Kundenanfragen über verschiedene Kanäle bearbeiten und sicherstellen, dass die Kunden ein positives Erlebnis haben. Sie werden Teil eines dynamischen Teams, das sich für nachhaltige Mobilität einsetzt und die Transformation der Branche vorantreibt. Mit einem wettbewerbsfähigen Gehalt und einem inspirierenden Arbeitsumfeld bietet diese Position die Möglichkeit, einen echten Unterschied zu machen.

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice in einem technischen Umfeld.
• Fähigkeit, technische Probleme schnell und kompetent zu lösen.

Responsibilities

• Überwachung und Lösung von Kundenanfragen über verschiedene Kanäle.
• Regelmäßige Kundenfeedback-Umfragen durchführen und analysieren.

Skills

Kundenservice

Technische Problemlösung

Kommunikationsfähigkeiten

Empathie

Education

Diploma of College Studies (D.E.C)

Job description

About ABB E-Mobility

ABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline and a robust product portfolio of innovative holistic solutions—from grid to charge point and domestic installations to large fleet depots—we are actively enabling the future of E-Mobility.

Take your next career step at ABB E-Mobility with a global team that is energizing the transformation of society and industry towards a more productive, sustainable future.

Position Overview

We are seeking a Customer Support Specialist who provides solutions to customer requests and builds strong customer relationships. The primary focus will be handling technical issues related to our EV chargers in the field, ensuring excellent customer experience and swift response times.

Target Salary Range

$55,000-70,000 CAD

Main Responsibilities

1. Monitor and resolve customer requests/issues received via multiple channels (phone, email, chat) promptly and competently, escalating to internal teams when necessary.
2. Maintain a positive customer experience by providing regular updates and clarifications throughout the resolution process.
3. Proactively inform customers about request/issue status and clarify any questions to enhance service quality.
4. Conduct customer feedback surveys regularly, analyze satisfaction levels, and identify areas for improvement.
5. Support maintenance of contact lists, routing tables, and informational pages, and proactively suggest process, practice, and tool improvements with the team.

Candidate Profile

• Diploma of College Studies (D.E.C) with at least 1 year of experience in a customer service role within a fast-paced, team-oriented support environment, preferably supporting technical products or engineering services.
• Responsive and proactive mindset with a sense of responsibility and ownership over customer issues.
• Ability to demonstrate empathy, especially when handling challenging customer interactions.
• Excellent oral and written communication skills in both English and French; fluency in French is required. English proficiency is also necessary for communication with clients outside Quebec.

What We Offer

Work alongside top specialists in a diverse, globally-reaching environment. Be inspired by our rapid growth and play a vital role in enabling sustainable and efficient mobility. We provide a competitive compensation package aligned with your skills and experience. At ABB, diversity, inclusion, and equal opportunity are fundamental. We value different perspectives and experiences, empowering everyone to create sustainable solutions worldwide. Our diversity makes us successful.