Client Experience Intern

interac; Toronto; Hybrid; CAD 29,000 - 39,000; Full time

Benefits offered by this job

Flex

Job summary

Interac is seeking a motivated undergraduate student to join the CX Strategy & Enablement team. You will assist in analyzing client feedback and shaping the client journey across Sales, CX, and enablement initiatives.

Ideal candidates are pursuing a business/economics degree, possess strong communication skills, and can collaborate with multiple functions. The internship runs January–April 2027 with a flexible perks program.

Qualifications

• Pursuing an undergraduate degree from a Canadian institution (Business/Economics or related).
• Strong written and verbal communication with ability to tell a compelling story.
• Ability to build relationships and work across multiple functions and levels.

Responsibilities

• Analyze CX feedback, metrics, and client inputs to surface actionable insights.
• Support sales operations including process development, internal reporting, and vendor exploration.
• Assist CX operations with processes, reporting, strategies, AI enablement, and initiatives.

Skills

Analytical thinking

Storytelling

Communication

Time management

Organization

Education

Undergraduate degree (in progress)

Tools

Salesforce

Qualtrics

Power BI

PowerPoint

Excel

Microsoft Teams

Job description

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both - driving trust, security, and inclusion, so our digital economy thrives.

Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day - across both digital and physical environments.

As the backbone of Canada's financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada's most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:

Are you ready to dive into the heart of a high-impact team driving strategic initiatives across an organization? Join the Customer Experience (CX) Strategy & Enablement team and gain hands-on experience supporting key functions across Client Experience, CRM, and Sales Enablement.

You’ll work in a collaborative environment where your contributions help shape how we capture client insights, translate them into action, and improve the overall client journey. You’ll gain exposure to how insights are gathered, structured, and used to inform strategic decisions.

What You Will Do:

• Analyze CX feedback, metrics, and client inputs to surface insights that inform business and product decisions.
• Support key business operations within the sales organization, including process development, internal reporting, vendor exploration, and broader initiatives.
• Support sales and CX operations, including processes, reporting, strategies, AI enablement, and key initiatives.
• Improve client journeys by identifying touchpoints, trends, and opportunities for enhanced experiences.
• Support strategy and roadmap updates, ensuring alignment with organizational goals.
• Manage and maintain commercial platforms (Salesforce, Qualtrics, enablement tools), including reporting, dashboards, and data quality.
• Produce stakeholder-facing presentations and materials that drive alignment, inform decisions, and support internal and external engagement.

What You Bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Business, Economics, or a similar program
• Solid verbal, written and analytical communication skills. You are able to articulate your complex concepts succinctly in a clear, concise manner. You would consider yourself a great storyteller
• Relationship-building and strong interpersonal skills with the ability to develop trust and confidence, work effectively and collaborative with individuals across multiple functions and levels - you are client focused, customer driven and work well under pressure
• Proficiency in the Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, Power BI, and Microsoft Teams), with a strong preference for candidates who can create visually engaging, executive-ready PowerPoint presentations and effectively communicate insights through compelling storytelling and data visualization.
• Understanding that success is in the details - you notice things that others don't. Your analytical skills help you to interpret data and inform your decision making
• Excellent research skills and resourcefulness, with the ability to seek out answers to questions and problems solve in a timely manner.
• Understanding and willingness to learn the payments, fintech, or financial services industry.
• You are a proactive problem-solver with a demonstrated track record being able to identify issues as they arise and can triage accordingly
• Comfortable with learning and working effectively either independently or with groups across different functions and levels - are you committed to customer service
• Proven time management and organization skills. You can prioritize and manage your time effectively to meet deadlines
• Although not required, you have some familiarity or previous experience with the following:
• Previous experience working with a CRM platform (Salesforce) and other sales tools is an asset - especially if you have experience with platform admin, reporting, dashboard development, data managemnet and process optimization
• Previous customer experience, account managment, or sales experience an asset
• Presentation skills - ability to put together powerpoint slide decks that present concepts and data in a clear, consise and informational way
• Ability to think outside the box and propose creative ideas
• You balance high performance with a positive, engaging, and enjoyable work environment.

What We're Offering:

The hourly pay rate for this position is $25, and the internship term runs from January to April 2027. The exact amount will depend on factors such as skills, experience, and job-related knowledge.

An internship opportunity at Interac also features:

• Flex