Customer Support & Logistics Coordinator

FedEx; Kelowna; On-site; CAD 32,000 - 37,000; Full time

Job summary

FedEx in Kelowna, BC is seeking an interview-position assistant to provide direct customer interface and perform essential administrative duties for efficient operations.

The role requires a high school diploma (college diploma preferred), knowledge of Canadian customs regulations, and familiarity with FedEx Express and Ground products. Ability to lift up to 70 lbs, complete training, and operate in a Windows PC environment is required.

Qualifications

• High school diploma/equivalent; college diploma preferred
• Knowledge of Canadian Customs regulations preferred
• Knowledge of FedEx Express and Ground products and services preferred
• Ability to successfully complete all basic and recurrency training
• Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training
• Must be able to operate in a PC Windows environment
• Excellent interpersonal and verbal communication skills
• Good analytical and problem solving skills
• Good negotiation skills
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Responsibilities

• Provide direct customer interface and assist with inquiries
• Perform administrative duties to support efficient operations
• Promote continued sales and generate potential incremental revenue wherever possible

Skills

FedEx product knowledge

Canadian Customs regulations knowledge

Windows PC environment

Interpersonal communication

Verbal communication

Problem solving

Negotiation

Education

High school diploma/equivalent

College diploma preferred

Tools

Microsoft Windows

Job description

FedEx in Kelowna, BC is seeking an interview-position assistant to provide direct customer interface and perform essential administrative duties for efficient operations.

The role requires a high school diploma (college diploma preferred), knowledge of Canadian customs regulations, and familiarity with FedEx Express and Ground products. Ability to lift up to 70 lbs, complete training, and operate in a Windows PC environment is required.