Customer Support Associate

Aerotek; London; On-site; CAD 40,000 - 52,000; Full time

Job summary

Aerotek in London, Ontario is hiring for Customer Support Associates to deliver superior HR, payroll and administrative support to contract employees, clients and local sales teams. You will serve as the primary liaison with the corporate office for payroll, benefits, and accounting related issues.

Ideal candidates have 2+ years of customer service experience, strong communication skills, and the ability to prioritize, organize and resolve problems in a fast-paced environment.

Qualifications

• BA/BS in Human Resources, Business, and Accounting preferred.
• 2+ years of customer service experience.
• Ability to prioritize, organize, problem solve and meet deadlines.

Responsibilities

• Providing HR, payroll and benefits support to contract employees, clients and sales teams.
• Primary liaison with the corporate office for payroll and accounting issues.
• Timecard audit and collection; use PeopleSoft and AHCS for processing.
• Process payroll, invoicing and related discrepancies.
• Maintain HR filing and pre-employment paperwork.

Skills

Customer service

Communication

Time management

Problem solving

Education

BA/BS in Human Resources or related field

Tools

PeopleSoft

AHCS

Job description

Overview

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment.

We are actively interviewing and hiring for Customer Support Associates to join our team!

Summary Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and Responsibilities The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:

• Ensuring front office customer service (telephone and reception desk).
• Completing internal payroll.
• Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
• Time and Audit Billing report audit.
• Managing the distribution and explanation of expected and actual commission numbers.
• Resolution of all spread and commission related issues.
• Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
• Managing the Unemployment Process including claims and hearings.
• Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
• Managing the processing of payroll (sort, stuff and mail).
• Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.).
• Managing all filing.
• Ensuring an adequate supply of Pre Employment Packets are on hand.
• Completing pre employment paperwork with contractors.
• Managing contractor and internal benefits program.
• Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
• Audit of New Starts reports.
• Managing the HR folder process.
• Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
• Managing the use of DHL or FEDEX.
• Ensuring the timely processing of Tax Credit Forms.
• Ensuring adequate levels of administrative and galley supplies.
• Managing P Card account.

Supervisory Responsibilities To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.

Qualifications To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.

Education and/or Experience BA/BS degree in Human Resources, Business, and Accounting preferred. 2 + years experience in a customer service related position. Ability to priorities, organize, problem solve and meet deadlines and goals. Ability to communication effectively and provide proper follow up.