Customer Support Agent

We An-Ser; Regina; On-site; CAD 41,411,000 - 56,151,000; Full time

Benefits offered by this job

RRSP with company matching

Paid Vacation

Medical coverage

Dental coverage

Vision coverage

Job summary

We An-Ser is seeking a Customer Support Agent (Full-Time) to join our in-office team in Regina, Canada. The role offers a $17/hr pay and a 4-day work week with 10-hour shifts, supporting a 24/7/365 service environment.

You will handle high-volume calls, use multiple systems to provide accurate information, and document interactions with care. Weekend shifts are required; we value calm, professional and tech-savvy candidates.

Qualifications

• Typing speed 35+ WPM required.
• Calm, professional demeanor in high-pressure calls.
• Reliable attendance and schedule adherence.
• Willing to work weekends and holidays for 24/7/365 coverage.

Responsibilities

• Manage high-volume inbound calls with professionalism and empathy.
• Navigate multiple computer systems to provide accurate information and support.
• Maintain a high standard of service quality and detailed documentation.

Skills

Typing speed 35+ WPM

Calm under pressure

Attendance reliability

Weekend/holiday availability

Job description

Customer Support Agent (Full-Time)
Location: In-Office I Pay: $17/hr I Schedule: 4-day work week (10-hr shifts)

At We An-Ser, we are the voice of our clients. We're looking for calm, professional, and tech-savvy individuals to join our 24/7 service team. If you thrive in a fast-paced environment and take pride in turning a caller's day around, we want to hear from you!

The Role:

• Manage high-volume inbound calls with professionalism and empathy
• Navigate multiple computer systems to provide accurate information and support
• Maintain a high standard of service quality and detailed documentation

What You Bring:

• A typing speed of 35+ WPM successfully and accurately
• A warm demeanor and the ability to stay composed during difficult conversations.
• A commitment to consistent attendance and schedule adherence
• Availability for weekend shifts and holidays (we are a 24/7/365 service)

The Perks:

RRSP with company matching, Paid Vacation, and Medical, Dental, and Vision coverage.

Shifts:

We have various consistent 4-day schedules with 10-hr shifts. One weekend day is required to work.

We An-Ser is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.