Call Center Agent (Remote)

Mashreq Bank; Ottawa; Remote; CAD 30,000 - 60,000; Full time

Job summary

A staffing solutions company is looking for enthusiastic Call Center Agents to join their remote support team. You'll handle customer inquiries, resolve complaints, and ensure excellent service. Candidates should have strong communication skills and the ability to multitask. Flexible shifts available, making it suitable for various lifestyles.

Benefits

Competitive hourly pay with performance incentives

Paid virtual training and onboarding

Opportunities for advancement

Work-from-home flexibility

Employee wellness programs

Qualifications

• Minimum 6 months to 1 year of customer service or call center experience preferred.
• Freshers with exceptional communication skills are welcome to apply.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information regarding products and services.
• Resolve customer concerns efficiently.

Skills

Excellent verbal and written communication skills in English

Proficient in using computers and basic software (MS Office, email, CRM tools)

Strong problem-solving ability

Strong attention to detail and organizational skills

Ability to work independently

Job description

Job Summary

HR Service Jobs is seeking enthusiastic, customer-focused Call Center Agents to join our dynamic remote support team. As a Call Center Agent, you will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a seamless service experience. This is a remote opportunity suited for individuals with strong communication skills, empathy, and the ability to multitask in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner

• Provide accurate information regarding products, services, billing, and technical issues

• Document all customer interactions using internal CRM systems

• Resolve customer concerns efficiently, escalating unresolved issues to supervisors

• Meet or exceed performance metrics including response time, call quality, and customer satisfaction

• Participate in regular team meetings and training sessions to stay updated on policies and procedures

• Ensure customer privacy and data protection in every interaction

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Proficient in using computers and basic software (MS Office, email, CRM tools)

• Strong problem-solving ability with a calm and empathetic demeanor

• Ability to work independently while contributing to a virtual team environment

• High-speed internet connection and a quiet, professional home workspace

Experience

• Minimum 6 months to 1 year of customer service or call center experience preferred

• Freshers with exceptional communication skills and a customer-first attitude are welcome to apply

Working Hours

• Flexible scheduling options: Morning, Evening, and Night shifts available

• Weekend and holiday shifts may be required based on business needs

• Full-time: 35–40 hours/week | Part-time: 20–25 hours/week

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills

• Ability to handle multiple calls simultaneously

• Familiarity with call center tools and telecommunication systems is a plus

• Willingness to learn and adapt to new systems quickly

Benefits

• Competitive hourly pay with performance incentives

• Paid virtual training and onboarding

• Opportunities for advancement and promotions

• Work-from-home flexibility and work-life balance

• Employee wellness programs and support resources

Why Join HR Service Jobs?

At HR Service Jobs, we prioritize people. As a trusted name in staffing solutions, we value innovation, teamwork, and delivering excellence in every customer interaction. By joining our remote team, you will gain access to a supportive environment, industry-recognized training, and the flexibility to grow your career from the comfort of your home.

How to Apply

Interested candidates can apply directly by sending their updated resume to us with the subject line Remote Call Center Agent Application.
Alternatively, visit our careers page to submit your application online.