Customer Service Agent - Hybrid

Tait Communications; Dartmouth; Hybrid; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

RRSP matching

Paid time off

Job summary

TigerTel in Dartmouth, Nova Scotia is seeking a Customer Service Agent to provide high-touch support for our clients. You will handle messages and calls with empathy and accuracy, helping keep clients connected and well informed.

We offer a 4‑day work week and a hybrid schedule with 2 days remote and 2 days in our Dartmouth office. Weekend work and holiday availability are required; benefits include medical, dental, vision, paid time off, and RRSP matching.

Qualifications

• Excellent communication skills in English.
• Strong attention to detail.
• Empathetic and patient customer service approach.

Responsibilities

• Provide high-touch customer support and act as the voice of the client.
• Manage messages and calls with accuracy and professionalism.
• Contribute to a connected, informed client experience.

Skills

Communication skills

Detail-oriented

Empathy

Job description

Join TigerTel as a Customer Service Agent!

Location: Dartmouth, NS

Are you an enthusiastic communicator with a keen eye for detail? TigerTel is fast paced 24/7 answering service for commercial and medical clients, and we're looking for Customer Service Agents to join our growing team in Dartmouth. We are seeking team members who are passionate about building a lasting career and a stable future!

We know that long work weeks can be taxing, which is why we offer a 4 day work week - giving you an extra day to recharge. Once you complete your training, you'll enjoy a hybrid schedule with 2 days remote (from your home office) and 2 days in our Dartmouth office. To meet our operational needs, this position requires working one weekend day per week and availability during holidays.

As the voice of our clients, you are the heartbeat of our organization. you will provide stellar, high-touch support by managing sensitive communications with both empathy and professional precision. Your ability to accurately handle messages and calls ensures that our clients remain connected and well informed, making our agents a vital partner in their success.

Perks of the Job:

• Compensation: $18.50/hr
• Schedule: Variety of scheduled. These are set schedules so you always know the days and hours you are working.
• Full Benefits: Medical, dental, vision, paid time off, and RRSP matching.
• No Sales, Just Service! Our focus is purely on providing top-notch customer support in a friendly, no-pressure environment.

Success in this role requires a blend of sharp attention to detail and a commitment to providing high quality support. We are seeing individuals who are naturally positive, possess strong communication skills, and are quick to learn new tools and procedures. Dependability is essential, as our clients rely on us to be available and consistent. Since this role includes a hybrid schedule, you must also be able to provide a dedicated, quiet, and distraction free workplace when working from home.

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.