Remote English Customer Service Agent

Bilinguallink; Aurora; Remote; CAD 34,000 - 37,000; Full time

Benefits offered by this job

Ongoing training

Paid time off

Medical, vision and dental benefits

RRSP options

Short/Long-Term Disability

Job summary

AnswerNet is seeking a Remote English Customer Service Agent to handle inbound calls, emails and chat from home, supporting religious organizations and charities as part of its client base.

The role requires a high school diploma, a quiet home workspace, Windows 11 with 16 GB RAM and 250 GB SSD, Ethernet internet, and two monitors. Availability Mon–Sun 8:00 am–8:00 pm CST is required.

Qualifications

• High school diploma or GED.
• Fast-paced multitasking ability.
• Willingness to learn new technologies.
• Submit to a criminal background check.
• Strong PC navigation skills.
• Typing speed of at least 25 wpm.
• Quiet, distraction-free home workspace.
• Windows 11 PC, 16 GB RAM, 250 GB SSD.
• Reliable Ethernet internet: 100 Mbps up, 30 Mbps down.
• Two monitors or a large screen preferred.
• Noise-cancelling headset.
• Webcam and smartphone.

Responsibilities

• Answer inbound customer calls professionally.
• Support email inquiries and chat.
• Provide timely, accurate information on products and services.
• Document customer interactions in the system.
• Follow procedures and escalate complex issues.
• Navigate multiple software platforms concurrently.
• Meet daily performance metrics and call targets.

Skills

Fast-paced multitasking

Learn new technologies

PC navigation

Typing 25 wpm

Quiet home workspace

Education

High school diploma or GED

Tools

Windows 11

RAM 16 GB

SSD 250 GB

Ethernet 100 Mbps

Job description

REMOTE: English Customer Service Agent
Job Type: Full Time – Work from Home
Required Availability: Monday to Sunday, 8:00 am to 8:00 pm CST
Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE, and SK.
Salary: $17.00 Hourly

About AnswerNet

AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.

Short Description

A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups
Making a difference is at the heart of everything we do. Whether we are raising funds for a child’s operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry, our Customer Service Agents are responsible for delivering great customer service by managing inbound calls effectively and efficiently.

AnswerNet Offers Great Benefits

• Ongoing training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include:

• A high school diploma or GED
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Submit to and pass a criminal background check
• Strong computer navigation skills and PC knowledge
• Minimum typing speed of 25wpm
• A quiet, distraction-free environment to work from in your home
• PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks, and tablets are not compatible), 16 GB RAM, Intel Core i5 processor or higher, 250 GB SSD
• High-speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 Mbps and 30 Mbps Download speeds
• Preference to 2 monitors or 1 large screen
• Noise-canceling USB-connected Headset
• Webcam
• Smartphone

Key Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Support email inquiries and chatrooms.
• Provide timely and accurate information regarding products and services.
• Document customer interactions and feedback in the system.
• Follow company procedures and escape complex issues when necessary.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Meet daily performance metrics and call handling targets.