Customer Service Agent

Tait Communications; Dartmouth; Hybrid; CAD 23,000 - 29,000; Full time

Benefits offered by this job

4 day work week

Hybrid schedule: 2 days remote

Full benefits: Medical, dental, vision

RRSP matching

No sales, just service

Job summary

TigerTel in Dartmouth, NS is hiring Customer Service Agents to support commercial and medical clients. The role offers a 4-day work week and a hybrid schedule with 2 days remote and 2 days in the Dartmouth office, plus one weekend day per week and holiday availability.

The ideal candidate is an enthusiastic communicator with attention to detail, capable of handling messages and calls with empathy and professionalism. Benefit packages and a supportive team culture are provided.

Qualifications

• Experience in customer service preferred.
• Excellent communication and empathy.
• Ability to manage calls and messages accurately.
• Home office must be quiet and distraction-free.

Responsibilities

• Provide high-touch support to clients during shifts.
• Manage sensitive messages and calls with professionalism.
• Collaborate with team to resolve inquiries.
• Work a weekend day and holidays as required.

Skills

Customer service

Communication

Attention to detail

Empathy

Job description

Join TigerTel as a Customer Service Agent!

Location: Dartmouth, NS

Are you an enthusiastic communicator with a keen eye for detail? TigerTel is fast paced 24/7 answering service for commercial and medical clients, and we\'re looking for Customer Service Agents to join our growing team in Dartmouth. We are seeking team members who are passionate about building a lasting career and a stable future!

We know that long work weeks can be taxing, which is why we offer a 4 day work week - giving you an extra day to recharge. Once you complete your training, you\'ll enjoy a hybrid schedule with 2 days remote (from your home office) and 2 days in our Dartmouth office. To meet our operational needs, this position requires working one weekend day per week and availability during holidays.

As the voice of our clients, you are the heartbeat of our organization. you will provide stellar, high-touch support by managing sensitive communications with both empathy and professional precision. Your ability to accurately handle messages and calls ensures that our clients remain connected and well informed, making our agents a vital partner in their success.

Perks of the Job:

• Compensation: $18.50/hr
• Schedule: Variety of scheduled. These are set schedules so you always know the days and hours you are working.
• Full Benefits: Medical, dental, vision, paid time off, and RRSP matching.
• No Sales, Just Service! Our focus is purely on providing top-notch customer support in a friendly, no-pressure environment.

Success in this role requires a blend of sharp attention to detail and a commitment to providing high quality support. We are seeing individuals who are naturally positive, possess strong communication skills, and are quick to learn new tools and procedures. Dependability is essential, as our clients rely on us to be available and consistent. Since this role includes a hybrid schedule, you must also be able to provide a dedicated, quiet, and distraction free workplace when working from home.

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.