Customer Support & Account Coordinator

Whimble; Ontario; Remote; CAD 60,000; Full time

Job summary

Whimble, a leading personal care service provider, seeks a Customer Support & Account Coordinator to enhance operations. This crucial role involves client communication, onboarding, and managing service issues. Join a fast-paced, mission-driven team making a significant impact in the disability and accessibility space.

Benefits

Health Spending Account benefit of $2,000

Qualifications

• Ability to manage multiple responsibilities with care.
• Comfort with tools like Slack, Google Workspace, and HubSpot.
• Availability to work Monday-Friday 7 AM - 3 PM EST.

Responsibilities

• Respond to client and caregiver messages, calls, and emails.
• Interview and onboard new attendants.
• Create and send invoices to clients.

Skills

Strong communication skills

Organizational skills

Empathy

Problem-solving mindset

Tools

Slack

Google Workspace

HubSpot

Job description

Location: Remote - Toronto (Must be in the GTA and be available during EST hours)

Type: Full-time

Compensation: $60,000 CAD

Reports to: CEO

Deadline to Apply: July 6, 2025

Customer Support & Account Coordinator

Location: Remote - Toronto (Must be in the GTA and be available during EST hours)

Type: Full-time

Compensation: $60,000 CAD

Reports to: CEO

Deadline to Apply: July 6, 2025

About Whimble

Whimble is reimagining support systems to help people live fuller, more independent lives. We offer on-demand personal care and community support to individuals with disabilities and older adults—and we’re growing fast.

We’re looking for a detail-oriented, people-first Customer Support & Account Coordinator to join our operations team. If you’re someone who thrives in fast-paced environments, loves helping people, and is a pro at keeping things organized, we’d love to hear from you.

What You’ll Do
Customer Support

• Respond to real-time client and caregiver messages, calls, and emails — especially for urgent issues (e.g. late arrivals, cancellations)
• Post, update, and confirm shifts on Slack, and send shift reminders and feedback forms
• Email client and attendant profiles, shift confirmations, and other essential info
• Resolve day-to-day ("level 1") service issues such as punctuality or conduct concerns with empathy and professionalism.

Client & Attendant Onboarding

• Interview and onboard new attendants
• Track onboarding documents and ensure profiles are complete and up-to-date
• Assign reminders for expiring documents (e.g. insurance, first aid) and work with Customer Support Team to ensure all documentation up to date and/or flag any attendants out of compliance
• Maintain clean and accurate records in Google Drive and HubSpot CRM
• Visit clients’ homes in the GTA to assess for any safety concerns, understand their needs, and show them how to use Whimble’s platform

Finance Support

• Create and send invoices to clients and follow up on overdue payments
• Support reconciliation and review of expense entries with our bookkeeper

Quality Assurance

• Send and collect post-shift feedback forms from clients and attendants
• Flag any recurring concerns and participate in continuous improvement processes

Account Coordination (B2B Support)

• Research and build lists of potential B2B partners
• Support outreach and onboarding for new institutional and organizational clients
• Assist with scheduling, data management, and CRM tracking (HubSpot)

What You’ll Need

• Strong communication and organizational skills
• Empathy, patience, and a proactive problem-solving mindset
• Comfort with tools like Slack, Google Workspace, and HubSpot (or willingness to learn quickly)
• Ability to work independently and manage multiple responsibilities with care
• Availability to work Monday-Friday 7 AM - 3 PM EST, with occasional extra time required due to team meetings from 3 pm - 4 pm (maximum of once per week)

Nice to Have

• Knowledge of accessibility, healthcare, or social impact spaces
• Past work with CRMs, spreadsheets, or operations systems
• Experience as a personal support worker

Why Join Whimble?

• Mission-driven work – Be part of a company making a real impact in the disability and accessibility space.
• High-growth opportunity – Shape Whimble’s growth strategy and play a pivotal role in our expansion.
• Collaborative, flexible environment – Work closely with a small but ambitious team in a fast-paced startup.
• Own your impact – Drive measurable growth and see the direct results of your work.
• Whimble offers all employees a $2,000 Health Spending Account benefit.

To Apply: Send a brief note outlining your interest, along with a resume, to [e-mail] .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Home Health Care Services

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