Account Resolution (Collections) Specialist

AB Volvo; Mississauga; On-site; CAD 50,000 - 75,000; Full time

Job summary

AB Volvo is seeking an Account Resolution Specialist in Mississauga to join the Asset Management Team. The role focuses on managing retail account collections, problem-solving, and providing superior service to customers and dealers. Ideal candidates should have a business degree and relevant asset management experience, with strong communication and organizational skills. Enjoy a competitive compensation package and opportunities for professional development while contributing to sustainable transport solutions with a global leader in financial services.

Benefits

Competitive compensation package

Diverse and inclusive work environment

Personal and professional development support

Access to innovative technologies

Qualifications

• 3-5 years of asset management and/or collections experience in banking, lending, or leasing.
• Excellent communication skills and ability to work in a team environment.
• Proficient in Microsoft Office applications.

Responsibilities

• Support customers and dealers in all phases of retail account management.
• Manage a portfolio of customer accounts ensuring delinquent payments are addressed.
• Make discretionary decisions regarding account success and necessary assistance.

Skills

Organizational skills

Communication skills

Problem-solving

Critical thinking

Team player

Bilingual in English and French

Education

BA/BS in Business or related field

Tools

Microsoft Office Suite

Job description

Account Resolution Specialist (Commercial Collections)

Location: Mississauga, ON, CA, L5N 0B3

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

This is an onsite position. We are relocating to Mississauga, and during the transition, you'll have the flexibility to work from both our Aurora and Mississauga offices. For the first few months, some time in Aurora will be helpful for onboarding and training.

What you will do

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? If yes, keep reading to find out how you can be a part of the Asset Management Team at Volvo Financial Services, a part of the Volvo Group.

Become a member of a fast-paced, energetic, and crucial team at VFS. You will support our customers and dealers in all phases of retail account management and account resolution for VFS Trucks, Construction Equipment, and Coach Portfolios. This role requires a high sense of urgency, organizational skills, energy, and multitasking in a fast-paced environment. You will work closely with sales, credit, repossession, remarketing, end-of-term, special assets, accounting, legal, and capital market resources. In this onsite position, you will report to the Manager, Asset Management at our Mississauga office.

Additional responsibilities include:

• Display integrity, trustworthiness, and professionalism, listening carefully to customers' needs and displaying empathy to provide the best service, escalating issues as needed.
• Adhere to standards to identify and resolve commercial customer and dealer issues, including payout quotes, audit confirmations, plating letters, and account reconciliations.
• Gather information and process documents for lease assumptions and loan takeovers.
• Manage insurance processes, including certificates and compliance follow-up.
• Manage a portfolio of customer accounts to ensure delinquent payments and insurance irregularities are resolved promptly.
• Identify causes of default or delinquency and negotiate payment arrangements, modifications, or repossession when necessary.
• Make discretionary decisions on each account regarding the likelihood of success and necessary assistance.

Who are you?

We are looking for someone with:

• BA/BS in Business or related field, or equivalent experience in financial services.
• 3-5 years of asset management and/or collections experience in banking, lending, or leasing.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Office Suite.
• Bilingual in English and French is preferred but not required.

You will succeed if you are a problem-solver, critical thinker, team player, and big-picture oriented. We are open to candidates eager to learn and grow with us.

About Volvo Financial Services

We are committed to shaping sustainable transport solutions. Joining us offers opportunities to work with innovative technologies and a global team dedicated to care, inclusiveness, and empowerment. We support your growth and offer a competitive benefits package.

We are a global leader in providing financial services for the Volvo Group, supporting society's transition to sustainable mobility. Our headquarters are in Gothenburg, Sweden, serving over 50 markets worldwide.

What’s in it for you?

We offer a competitive compensation package, a diverse and inclusive environment, and support your personal and professional development. Join us to be part of a company that aims to create a better, resilient society for future generations.