Mining Account Coordinator

Kal Tire; Vernon; Remote; CAD 56,000 - 65,000; Full time

Job summary

An established industry player is seeking a Mining Account Coordinator to ensure exceptional customer support and drive sales growth in the mining sector. This role is pivotal in managing multiple mine sites, providing tailored tire solutions, and fostering strong relationships with customers and internal teams. The ideal candidate will bring experience in sales support, a deep understanding of mining operations, and a commitment to delivering high-quality service. Join a dynamic team that values collaboration, integrity, and professional growth, and be part of a company that prioritizes customer satisfaction and operational excellence.

Benefits

Comprehensive medical and dental benefits

Employee Assistance Program

Group RRSP/DPSP matching program

Discount on tires and mechanical services

Opportunities for growth and development

Training programs and mentorship

Tuition reimbursement

Positive work culture

Work-life balance

Qualifications

• 3+ years in sales/support for mining or industrial customers.
• Knowledge of mining operations and tire industry is essential.

Responsibilities

• Support mining sites with order requests and customer inquiries.
• Collaborate with sales manager to improve service and sales growth.

Skills

Customer Service

Sales Support

Mining Knowledge

Tire Industry Knowledge

Relationship Management

Planning and Prioritization

Education

Post-secondary education

Tools

TSS Order System

Job description

Mining Account Coordinator

Location: Vernon, BC

Open to Remote

Role Description

The Mining Account Coordinator (MAC) is responsible for ensuring remote support, profitable sales growth, and high levels of customer satisfaction for the assigned mine customers. Key responsibilities include supporting the MTG Regional Sales Manager, Kal Tire stores, and the customer or Kal Tire onsite tire service staff through various tire-related product and service needs of each site. MAC is assigned multiple mine sites as part of their complete portfolio.

Due to the unique nature of mines, the support needs differ from our field service commercial customers. Mining fleets typically operate in harsh environments, remote locations, and work twenty-four seven shifts. Site tire services may be provided by Kal Tire, or they may be completed with customer self-service, but in either case, equipment downtime is critical, and Kal Tire must respond quickly and ensure suitable products are routed efficiently. MAC’s role is uniquely positioned to provide industry expertise, develop deeper account relationships, and deliver a level of service that exceeds that available through any other supply channels.

This role will work closely with the MTG Regional Sales Manager ensuring customer commitments are fulfilled and will identify strategies within each mining site to improve service, reduce transaction friction, and create a loyalty that provides a long-term mutually beneficial relationship. MAC supports consistent, profitable growth in revenue through planning and collaboration with retail team members, forecasting and planning for seasonal and long-life cycle product sales, and promoting the full spectrum of Kal Tire’s product and service offerings.

Core Responsibilities

Customer Quoting, Ordering, and Shipping Coordination:

• Be the front-line support for each mining site, ensuring a fast turnaround on order requests (typical goal is under 1 business day).
• Prepare and deliver quotes based on customer needs and requests, developing a strong understanding of products, applications, and equipment.
• Work with customers on Purchase Orders.
• Create Work Orders, track WIP, and prioritization.
• Place orders in TSS order system, including tracking order and backorder status.
• Communicate with the Order Fulfillment team.
• Create Packing Slips with accurate customer, order, and delivery information.
• Provide updates on delivery status or order status changes.
• Support the Kal Tire supply store in processes and workflows to ensure strong communication.

Administration Responsibilities:

• Understand and document the billing process for each mining site.
• Develop and maintain strong, collaborative relationships with key mining site staff and keep the customer database updated.
• Work closely with Kal Tire admin team on Accounts Receivable and Accounts Payable processes.
• Maintain system price list.
• Assist with resolving issues on any invoice disputes, shipping documents, etc.
• Collaborate with key store staff on orders for mining sites.
• Maintain supplier contacts.

Sales Forecasting & Planning:

• Support improved product supply through analyzing and supporting site inventory recommendations.
• Plan and justify orders for seasonal and long-life cycle product supply.
• Work with key suppliers to support annual sales and supply planning.

Team Contribution:

• Complete tasks and milestones outlined in individual operational plans per mining site.
• Collaborate closely with Regional Sales Manager on mine site process knowledge, industry and supplier contacts, product knowledge, KPI development, and forecasting.
• Collaborate closely with Order Fulfillment Group at each Kal Tire store on critical inventory management and shipping processes.
• Conduct business according to the Kal Tire AIMS.

Work Experience

• 3 years' experience in a similar sales and support role for mining or industrial customers, or at least 5 years account management or inside sales support in related industries.

Knowledge, Skills, and Abilities

• Ability to maintain fast responsiveness to customer inquiries and ensure complete issue resolution.
• Ability to plan and prioritize activities.
• Knowledge of mining and mining operations.
• Tire industry-related knowledge.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.

Education

• Post-secondary education is preferred or equivalent experience.

Special Requirements

• Preferred experience in mining operations.
• Besides English, additional language would be ideal (French).
• Valid driver’s license.
• Ability to travel when required, including air travel and several days at stores or sites.

Kal Tire AIMS

Must be consistently able to demonstrate the Kal Tire AIMS:

• Earn trust of customers by providing quality and value of service and products.
• Work productively, efficiently, and contribute.
• Work towards expansion of the company and maintain competitiveness in the industry.
• Honesty and Integrity.

What We Offer

• The target salary range for this position is $56,523 to $64,231 per year based on experience.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.