Customer Success Specialist — RESP & Service

Embark Student Corp.; Mississauga; Vor Ort; CAD 26.000 - 28.000; Vollzeit

Zusammenfassung

Embark Student Corp. in Head Office is seeking an outstanding verbal communicator to deliver exceptional service to families pursuing their children’s futures. You will engage customers, listen actively, and solve problems with care.

You’ll handle RESP inquiries by phone, email and chat, guide digital self-serve options, and collaborate with licensed specialists when needed. Apply if you thrive in a dynamic customer-success role.

Qualifikationen

• One year of experience providing excellent customer service.
• Superior written and verbal communication skills.
• Well-organized with solid record-keeping for customer data.

Aufgaben

• Delivers exceptional customer experience to Embark customers and prospects.
• Identifies customer needs and provides best solution or guidance.
• Acts as subject matter expert for RESP and assists with related inquiries via phone, email and chat.
• Guides customers to leverage digital and self-serve options; refers to licensed specialists when needed.
• Takes ownership of challenges, identifies gaps, and maintains customer continuity.
• Organizes customer information to ensure accuracy, confidentiality, and completeness.

Kenntnisse

Verbal communication

Written communication

Customer service

Time management

Attention to detail

Microsoft Office 365

Tools

Microsoft Office 365

Jobbeschreibung

Embark Student Corp. in Head Office is seeking an outstanding verbal communicator to deliver exceptional service to families pursuing their children’s futures. You will engage customers, listen actively, and solve problems with care.

You’ll handle RESP inquiries by phone, email and chat, guide digital self-serve options, and collaborate with licensed specialists when needed. Apply if you thrive in a dynamic customer-success role.