Customer Service / Retention Rep (On-Site)

Talkpush; Oshawa; On-site; CAD 35,000 - 52,000; Full time

Benefits offered by this job

Training & development

Job summary

Concentrix, a Fortune 500 company, invites you to join a world-class team in Oshawa, ON as a Customer Service / Retention Representative. We’re seeking passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands.

As part of a diverse global team, you’ll receive comprehensive training and ongoing support, with clear paths for personal and career growth.

Qualifications

• Experience in customer service roles.
• Ability to explain products and services clearly.

Responsibilities

• Handle inbound calls focusing on customer retention.
• Explain products and/or services.

Skills

Customer service

Retention

Job description

Join a world-class team in Oshawa, ON, as a Customer Service / Retention Representative! We’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service / Retention Representative position at Concentrix is the right place for you!

As a Customer Service / Retention Representative, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service / Retention Representative, you will:

• Handle inbound calls focusing on customer retention
• Explain products and/or services