Customer Success Representative (Contract)

Embark Student Corp.; Mississauga; Presencial; CAD 26 000 - 28 000; Tempo integral

Resumo da oferta

Embark Student Corp. in Head Office is seeking an outstanding verbal communicator to deliver exceptional service to families pursuing their children’s futures. You will engage customers, listen actively, and solve problems with care.

You’ll handle RESP inquiries by phone, email and chat, guide digital self-serve options, and collaborate with licensed specialists when needed. Apply if you thrive in a dynamic customer-success role.

Qualificações

• One year of experience providing excellent customer service.
• Superior written and verbal communication skills.
• Well-organized with solid record-keeping for customer data.

Responsabilidades

• Delivers exceptional customer experience to Embark customers and prospects.
• Identifies customer needs and provides best solution or guidance.
• Acts as subject matter expert for RESP and assists with related inquiries via phone, email and chat.
• Guides customers to leverage digital and self-serve options; refers to licensed specialists when needed.
• Takes ownership of challenges, identifies gaps, and maintains customer continuity.
• Organizes customer information to ensure accuracy, confidentiality, and completeness.

Conhecimentos

Verbal communication

Written communication

Customer service

Time management

Attention to detail

Microsoft Office 365

Ferramentas

Microsoft Office 365

Descrição da oferta de emprego

Compensation: CA$19.00 - CA$20.00 / hour

Application Deadline: 31 October 2026

Department: Customer Success

Location: Head Office

Compensation: CA$19.00 - CA$20.00 / hour

Description

We are looking for an outstanding verbal communicator, active listener and natural problem solver to join our team. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

About the Role

In this role you will be responsible for:

• Delivers exceptional customer experience to Embark customers and prospects.
• Identifies customer needs and provides best solution or guidance in the best interests of customers.
• Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
• Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences.
• Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
• Looks for ways to enhance or improve overall customer experience.
• Organizes customer related information to ensure accuracy, completeness, and confidentiality.
• Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
• Broader accountabilities may be assigned as needed.
• Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.

Who we are looking for

You might be a good fit if you have

• One year of experience providing excellent customer service and/or working in a customer support department
• Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
• Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
• Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office 365
• Being flexible to meet the needs of the Customer Success Centre.

Don’t meet every single requirement? That’s okay.

We encourage you to apply anyway. We believe in investing in potential and supporting our team members as they grow into their roles. If this opportunity excites you, but your experience doesn’t align perfectly, we still want to hear from you.