Customer Success Specialist (CSS) 1

Rational Ag; Mississauga; Hybrid; CAD 55,000 - 85,000; Full time

Job summary

Rational Ag in Mississauga, Ontario seeks a Customer Care Manager to drive pre-sales activities for RATIONAL thermal cooking systems to the local market. You will host online webinars, qualify prospects, and book demos for the field sales team.

You will maintain CRM records, follow up post-sale activities, and support the marketing team with outreach, events, and communications to strengthen customer relationships across the lifecycle.

Qualifications

• 5+ years of kitchen/food industry experience (chef or supervisory)
• Experience troubleshooting via phone/email/Microsoft Teams or similar
• Cold calling experience preferred
• Bachelor’s degree is a plus
• Salesforce CRM experience preferred

Responsibilities

• Pre-Sales: market RATIONAL systems to USA marketplace; invite/host online webinars; secure appointments for field sales; qualify prospects; maintain CRM records.
• After-Sales: follow up with customers; coordinate trainings (Academy).
• General marketing: assist marketing tasks as needed

Skills

Troubleshooting via phone/email/Teams

Customer outreach

Cold calling

Communication (English)

Education

Bachelor's degree (plus)

Tools

Salesforce

Job description

This customer care manager position is based in our Mississauga, Ontario office. The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the local marketplace. The CSS will invite companies to the online sales webinars, local demos and secure appointments for the field sales team. In addition they will qualify prospects in the targeted the customer base, updating the CRM (Sales Force) and build a last-longing relationship with the customers that should also be applied to the after-sales activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Pre-Sales

• The primary goal is to market the RATIONAL thermal cooking systems (iCombi Pro and iVario Pro) to the USA marketplace by successfully inviting, hosting, and moderating companies in online sales webinars or by securing appointments for the field sales team
• Qualify prospects via internet investigation and telephone communication, thus developing it into a functional record where we can interact and support the customer.
• Target our existing customer base, thus embracing the ideal of multiple touch points on the customer lifecycle to maximise upsell opportunities for a total kitchen solution.
• Proactively drive sales via the identification and qualification of new business prospects.
• Continuous CRM (Salesforce) updates

After-Sales

• Follow up with the customer to and take corrective actions when needed to ensure customers’ satisfaction throughout the customer journey
• Book Trainings (Academy)

General marketing

• Support on general marketing department tasks as needed

EDUCATION and/or EXPERIENCE

• Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation - Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar (required)
• Cold Calling experience is preferred
• Bachelor’s degree is a plus.
• CRM Experience: Salesforce (Preferred)

QUALIFICATIONS

• Good communication Skills: strong English-language written and verbal communication skills, including the ability to interact with executive-level officers
• Desire to communicate with potential customers
• Proactive
• Organized (high levels of information management and follow-up are necessary)
• Results-Oriented
• Detailed-Oriented
• Customer-Oriented
• Self-Motivated

In case of any questions please do not hesitate to contact Hamilton Andrade at [e-mail] .