Customer Success Specialist - Bilingual (French + English)

Snappy; Montreal; On-site; CAD 45,000 - 60,000; Full time

Job summary

A fast-growing company based in Montreal, Snappy, is in search of a Customer Success Specialist who will be instrumental in onboarding and training partners while building strong business relationships. This entry-level position focuses on supporting partners and contributing to business expansion strategies within a dynamic environment.

Qualifications

• Experience in Customer Success roles in marketplace platforms preferred.
• Advanced IT and networking skills are a plus.
• Willing to work in-office 5 days a week.

Responsibilities

• Partner training.
• Independently solve problems and support partners.
• Develop relationships with business owners and team members.
• Collaborate on new ideas.

Skills

Prioritization

Problem-solving

Fluent in English

Fluent in French

Passion for innovation and technology

Job description

Snappy is a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform.

We’re a team of foodies from across Canada dedicated to bringing innovative technology to restaurants. Restaurants choose Snappy for our products, but they stay because of the exceptional service we provide.

We are a restaurant’s technology partner. We’re invested in their success, implement features based on their feedback, and go the extra mile to provide the same high level of service as restaurants offer to their customers.

As a digital-first and fast-growing company, we trust our team members to be leaders in their roles. We anticipate industry trends, love testing new ideas, and offer career development opportunities to help our people grow with us. Our mission is to empower restaurant owners to adapt and thrive in any market condition—now and in the future.

Snappy is seeking a Customer Success Specialist to join our evolving team! You will be a key contributor to Snappy’s business expansion strategy, responsible for onboarding, training, and developing strong relationships with partners. You will be part of the "go-to" support team.

Responsibilities:

• Partner training
• Independently solve problems and support partners
• Develop relationships with business owners and team members
• Collaborate on new ideas
• Contribute to business expansion strategy
• Act as a dynamic evangelist for Snappy’s vision
• Set up our software in-store

Qualifications & Skills:

• Prioritization
• Problem-solving
• Experience in Customer Success roles in marketplace platforms preferred
• Advanced IT and networking skills are a plus
• Passion for innovation and technology
• Willing to work in-office 5 days a week
• Fluent in English & French

Watch our corporate video: https://www.youtube.com/watch?v=9okUnQFtf3c

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Software Development

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