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Bilingual Customer Success Representative, 6m Contract (Remote)

Financeit

Canada

Remote

CAD 45,000 - 50,000

Full time

Today

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Job summary

A leading company in point-of-sale financing is seeking a Bilingual Customer Success Representative for a 6-month remote contract. This role involves resolving inquiries, processing payments, and improving customer experiences. Candidates should be fluent in both English and French with customer service experience.

Benefits

Competitive pay

Remote Work

Flexible work arrangements

Career learning and development programs

Qualifications

Excellent verbal and written communication skills in English and French required.
1+ years of experience in financial services or call centre environment preferred.
Strong multitasking abilities and positive customer-centric attitude.

Responsibilities

Provide top-notch customer service by resolving Partner and Borrower inquiries via phone and email.
Post, reconcile, and balance daily financial transactions related to loan payments.
Identify opportunities to improve overall customer service experience.

Skills

Bilingual communication

Customer-centric mindset

Problem-solving

Multitasking

Tools

MS Office

Google Suite

Bilingual Customer Success Representative, 6m Contract (Remote)

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase.

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren't just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you'll join us.

About the role:

We are looking for an enthusiastic and self-motivated Bilingual Customer Success Representative to join the Financeit team. As a Customer Success Representative, you will be the go-to person to help answer questions, troubleshoot problems and provide a great experience for our Partners and Borrowers. You'll also oversee and coordinate loan payments.

Working hours: Monday to Friday from 4:00 PM - 12:00 AM and 1-2 weekend shifts per month on average.

What you'll do:

Provide top notch customer service by resolving Partner and Borrower inquiries via phone (inbound and outbound) and email
Respond to all inquiries promptly and maintain detailed notes and customer information
Post, reconcile, and balance daily financial transactions related to loan payments and reversals
Maintain strict service level agreements associated with payment processing and daily, weekly, and monthly reconciliations
Understand all the ins and outs of Financeit's services and products
Identify opportunities to improve overall customer service experience
Be an internal champion and voice for our Partners/Borrowers
Work on other special projects to improve the customer experience

Requirements

Excellent verbal and written communication skills in English and French (required)
Customer Service experience is required
1+ years of experience in financial services or call centre environment is an asset
Previous experience in payment processing, including cheque and cash handling, considered an asset
Strong multitasking abilities and the capacity to meet deadlines
Customer-centric mindset with a positive attitude
Problem-solver who follows through to resolution
Proficiency in MS Office or Google Suite
Availability between 4:00 PM - 12:00 AM, Monday to Friday, with an average of 1-2 weekend shifts

Benefits

Winner of Canada's Most Admired Corporate Cultures for two consecutive years. We offer more than just the basics, take advantage of:

An award-winning culture with a collaborative & inclusive team
Competitive pay
Remote Work
Committed to flexible work arrangements, offering hybrid workplace options
Virtual events such as Lunch & Learns, company parties, fun team activities and charity initiatives
Career learning and development programs

Next Steps:

If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

Financeit is an equal opportunity employer. Accommodation is available on request for candidates taking part in all aspects of the selection process.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
IT Services and IT Consulting

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