Agent service à la clientèle- Télétravail - Customer service agent

Gexel Telecom; Montreal; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading Quebec-based call center, GEXEL offers an exciting entry-level position as a Customer Service Representative. This role involves handling inbound calls, providing excellent service, and supporting customer needs. With remote work opportunities and a focus on employee growth, it's a great place to start your career.

Benefits

Employee benefits (prescription drugs, dental care, insurance plans)

Career development opportunities

Remote work with provided equipment

Qualifications

• Perfect command of French (an asset).
• Perfect command of English mandatory.
• Access to Internet connectivity: minimum download and upload speeds of 30 Mbps.

Responsibilities

• Respond professionally to inbound calls and build a trusting relationship with customers.
• Retain customers by providing exceptional service.
• Seize opportunities to propose and sell products and services tailored to the customer's needs.
• Work as a team to achieve daily goals.

Skills

Customer Service

Active Listening

Diplomacy

Dynamism

Job description

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GEXEL, a different Quebec-based call center for over 20 years, offers you the opportunity to work remotely and provides internal development prospects. We support the customers of our partners who excel in the fields of tourism, finance, telecommunications, and retail through inbound and outbound calls, chats, and emails.

GEXEL, a different Quebec-based call center for over 20 years, offers you the opportunity to work remotely and provides internal development prospects. We support the customers of our partners who excel in the fields of tourism, finance, telecommunications, and retail through inbound and outbound calls, chats, and emails.

We are committed to training, guiding, and supporting you in your journey! Working at GEXEL is more than just a job; it's a dynamic environment where your potential will be propelled as far as you want to go. There is a place for you here!

What's In It For You

• Hourly wage from $16.50 to $17.50.
• Telecommuting with our equipment.
• Your hourly wage will increase based on your accumulated hours worked.
• If needed, we offer a complete range of employee benefits (prescription drugs, dental care, vision, life and travel insurance plans).
• We want to grow with you! A multitude of career opportunities await you, according to your interests.

Your Responsibilities

• Respond professionally to inbound calls and build a trusting relationship with customers.
• Retain customers by providing exceptional service.
• Seize opportunities to propose and sell products and services tailored to the customer's needs.
• Work as a team to achieve daily goals.
• Assist the team with all other tasks related to goal achievement.

What You Need

• Perfect command of French (an asset).
• Perfect command of English mandatory.
• Dynamism, diplomacy, and active listening, because, well, it's customer service!
• Access to Internet connectivity : minimum download and upload speeds of 30 Mbps - the faster, the better!

Required Availability

Monday to Sunday between 7 : 30 AM and 9 : 00 PM.

By applying at GEXEL, you understand that, if an offer is extended to you, it will be conditional on a background check, in accordance with GEXEL's employment policies. The background check may include some or all of the following elements, depending on the nature of the position : Social Insurance Number (SIN) validation, work permit, employment verifications, credit checks, and criminal checks related to offenses relevant to the position offered. You will be informed during the hiring process of the specific checks required for the position. We appreciate your understanding and wish you good luck in this process.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Customer Service

Telecommunications

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