Customer Success Manager Canada/Remote

PartnerStack Inc.; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a fast-growing startup revolutionizing the SaaS landscape! This role focuses on maximizing client value through strategic consultation and relationship building. You'll engage with clients to understand their goals, provide insights, and ensure exceptional service that transforms them into advocates. With a culture that encourages creativity and collaboration, you'll thrive in a dynamic environment where your contributions make a significant impact. If you're passionate about client success and eager to be part of a team that values innovation and excellence, this opportunity is for you.

Benefits

Digital-first environment

MacBook and peripherals budget

Flexible working hours

Work abroad flexibility

Regular social events

Annual peripheral refresh

Competitive salary

High-quality health insurance

HSA and Wellness Accounts

Generous vacation plan

Employee Stock Option Plan

RRSP with employer matching

Qualifications

• 2+ years in customer success or related roles.
• Strong understanding of SaaS business and client relationship management.

Responsibilities

• Understand client business needs and goals.
• Provide strategic consultation and facilitate product training.
• Advocate for clients and drive retention.

Skills

Customer Success

Client Relationship Building

SaaS Business Understanding

Problem Solving

Creative Mindset

Job description

About PartnerStack
At PartnerStack, we’re passionate about software and the partnership space — and we’re not afraid to shake things up!

Our mission is to change how the world sells software by creating partnerships that unlock growth. We’re an ecosystem platform with the world’s largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.

Transforming the industry requires the right people. We'd love to meet you if you’re interested in making partnerships and ecosystems a game-changer in the software industry! We’re a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

Ready to be a part of our team? Apply now

About you and this role
You’re passionate about working closely with our clients to maximize the value they are getting out of PartnerStack. You’re driven by understanding a client’s business goals and digging deep into their solution and providing insight and recommendations to help them achieve success.

What you’ll do

1. Focus on understanding the client's business needs and goals
2. Provide strategic consultation on best practices
3. Facilitating product training on PartnerStack functionality
4. Monitoring product adoption and engagement
5. Driving retention by demonstrating client successes to date and future opportunities
6. Identifying any risks to the client's stated business goals
7. Advocating on behalf of the client internally
8. Expanding business by coaching clients in additional opportunities for growth
9. Providing an exceptional level of service that turns clients into advocates

You're a great candidate if...

1. 2+ years experience in customer success, customer experience or related roles
2. Understands SaaS business and has an interest in keeping up with the industry
3. Enjoys building relationships and cultivating positive client experiences
4. Focuses on new and effective ways to provide value to the client
5. Approaches problems with a creative mindset and is solution oriented
6. Thrives in a fast paced environment and is able to learn on the job

Why you’ll love working here
PartnerStack is a fast-growing startup revolutionizing how SaaS companies go to market and scale revenue with partnerships. Beyond challenging the status quo and innovating great products, we aim to build a kickass company.
We set every team member up for success so they can feel energized about their work, be passionate about excellence, and have room to learn every day. That means you can experiment with creative tactics, have the freedom to fail and bounce back stronger — and make a career of a lifetime.

Perks of working at PartnerStack

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component

Diversity, Equity, and Inclusion
We are committed to equal employment opportunity regardless of race, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, marital status, ablebodiedness or gender identity.
PartnerStack celebrates what makes every member of our team unique and strives to create a safe and inclusive workplace where everyone can be their truest selves. If you require any accommodations to succeed in your role and feel supported in the workplace, please feel free to let us know. We are more than happy to accommodate all.