Customer Success Manager

PartnerStack; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company revolutionizing SaaS go-to-market strategies through partnerships. As a Customer Success Manager, you'll work closely with clients to maximize their value from the platform, providing insights and recommendations to help them achieve their business goals. This role thrives on building relationships and delivering exceptional service, turning clients into advocates. With a digital-first environment and flexible working options, this is an exciting opportunity to be part of a fast-growing startup that's committed to inclusivity and success.

Benefits

Remote work across Canada

Provided MacBook and peripherals budget

Flexible working hours

Option to work abroad temporarily

Regular social events

Health insurance

Employee Stock Ownership Plan (ESOP)

Qualifications

• 2+ years experience in customer success or related roles.
• Strong understanding of SaaS business and industry trends.

Responsibilities

• Understand client's business needs and provide strategic consultation.
• Monitor product adoption and drive retention through client success.

Skills

Customer Success Management

SaaS Industry Knowledge

Client Relationship Building

Strategic Consultation

Problem Solving

Job description

Join to apply for the Customer Success Manager role at PartnerStack.

About PartnerStack

At PartnerStack, we're passionate about software and the partnership space — and we're not afraid to shake things up! Our mission is to change how the world sells software by creating partnerships that unlock growth. We're an ecosystem platform with the world's largest B2B partnerships network, with over 500+ companies using PartnerStack to generate and sustain revenue.

Transforming the industry requires the right people. We'd love to meet you if you're interested in making partnerships and ecosystems a game-changer in the software industry! We're a high-impact and cross-team collaboration culture, empowering our teams to achieve success together.

Ready to be a part of our team? Apply now.

About You And This Role

You're passionate about working closely with our clients to maximize the value they are getting out of PartnerStack. You're driven by understanding a client's business goals and digging deep into their solution and providing insight and recommendations to help them achieve success.

What You'll Do

• Understand the client's business needs and goals
• Provide strategic consultation on best practices
• Facilitate product training on PartnerStack functionality
• Monitor product adoption and engagement
• Drive retention by demonstrating client successes and future opportunities
• Identify risks to the client's business goals
• Advocate for the client internally
• Expand business by coaching clients on growth opportunities
• Provide exceptional service that turns clients into advocates

You're a great candidate if...

• Have 2+ years experience in customer success, customer experience or related roles
• Understand SaaS business and industry trends
• Enjoy building relationships and positive client experiences
• Focus on providing value to clients
• Approach problems creatively and solution-oriented
• Thrive in a fast-paced environment and learn on the job

Why you'll love working here

PartnerStack is a fast-growing startup revolutionizing SaaS go-to-market strategies through partnerships. We aim to build a dynamic, innovative company that values experimentation, learning, and success.

Perks of working at PartnerStack

• A digital-first environment allowing remote work across Canada
• Provided MacBook and peripherals budget
• Flexible working hours and the option to work abroad temporarily
• Regular social events and benefits
• Competitive salary, health insurance, ESOP, and other benefits

Our HQ

Located at 111 Peter Street, Toronto, ON, with options for remote work and a commitment to a positive onboarding experience.

Diversity, Equity, and Inclusion

We are committed to equal opportunity and creating an inclusive workplace where everyone can thrive. Accommodations are available upon request.