Customer Success Executive (Canada Only)

Splunk; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

An innovative company is seeking a Customer Success Executive to enhance customer relationships and drive value through strategic engagement. In this role, you will leverage your extensive experience in customer success management within the technology sector to advocate for clients and ensure successful adoption of products. You will collaborate with internal teams to align resources and proactively address customer needs. Join a dynamic environment where your skills in collaboration and presentation will shine, and help organizations realize their full potential while advancing your career in a supportive and inclusive culture.

Qualifications

• 5+ years experience in software and subscription services.
• Proven track record in SaaS-focused roles, particularly in Cybersecurity.

Responsibilities

• Drive strategic customer engagements to high-value outcomes.
• Develop enterprise-level customer success plans and roadmaps.

Skills

Customer Success Management

Collaboration Skills

Presentation Skills

Problem-Solving Skills

SaaS Experience

Education

Bachelor's Degree

Tools

Splunk

Cybersecurity Tools

Job description

Customer Success Executive (Canada Only)

Customer Success and Support
Remote, Canada

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role:

In order to be eligible for this role - candidates must be located in Canada.

Are you an experienced Customer Success Manager in the Technology Sector? Are you seeking a career-expanding opportunity to apply your steadfast customer focus, solid sense of ownership and passion for customer outcomes? Are you confident in commanding collaboration at all levels internally and externally to drive continuous customer value?

If so, then this opportunity is the one you have been waiting for. At Splunk, we are changing the way that data and information is used to drive business decisions as we bring data to everything.

A Splunk Customer Success Executive is a senior customer advocate, accountable for:

• Driving our most strategic and complex customer engagements to high-value outcomes for the customer.
• Maintaining a deep understanding of our customers’ value-drivers, priorities, decision-making ecosystem, influence and control points that steer the relationship towards successful outcomes.
• Aligning our Splunk-internal ecosystem to objective outcomes; both by proactively anticipating customer needs as well as reactively rallying the required resources whenever any risk to a successful customer outcome is indicated.
• Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners.
• Expertly guiding our customer ecosystem at every level along an engagement path that optimizes for outcomes and mitigates risk in the implementation and adoption path.

Responsibilities:

• Partner with the regional sales manager, technical account manager and client architect to develop strategic adoption strategies.
• Work with customer leaders to develop enterprise level customer success plans and Splunk roadmaps for successful adoption and value realization of all their products and services.
• Articulate value-based differentiators of Splunk’s solutions while making existing use-cases captivating and farming new use-cases to grow.
• Build and present quarterly customer business reviews to executives.

Requirements:

The outcome expectations outlined above specify an experienced customer success executive, with some key attributes:

• In order to be eligible for this role - candidates must be located in Canada.
• 5+ years related experience in software, subscription services and IT/Security organizations.
• Experienced, tenured, SaaS-focused CSM in Cybersecurity, IT Operations or Observability with a track record of delivering technology-based outcomes in Fortune 500 Customers.
• Consistent track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level.
• Ability to take a programmatic approach by establishing clear outcomes for customer journeys, establish clear milestone-based plans towards the objective.
• Strong collaboration and dynamic presentation skills.
• Self-motivated with a consistent track record in leading programs and knowledge of how technology drives customer’s business.
• Able to eliminate adoption obstacles using creative and adaptive approaches.
• Comfortable working for a dynamic technical organization with large customers who will stretch our technology through scale and new use-cases.

In addition:

• Experience using Splunk or adjacent technologies in a large enterprise environment.
• Experience leading or developing teams.

Splunk is an Equal Opportunity Employer. At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.