Customer Success Manager III - Canada

Samsara; Canada; Hybrid; CAD 105,000 - 125,000; Full time

Job summary

A leading IoT solutions provider in Canada is looking for a Senior Customer Success professional to enhance customer operations and drive product success. The role demands over 4 years of experience in customer success or account management, preferably in Enterprise SaaS. The successful candidate will develop success plans alongside customers and participate in executive reviews. This position offers a salary up to $124,300 CAD and flexible working models including remote options.

Benefits

Career advancement opportunities

Flexible working model

Collaborative work environment

Significant impact on customer success

Qualifications

• 4+ years of experience in a senior Customer Success or account management role.
• Enterprise SaaS experience preferred.
• Willingness to travel for customer engagements, 25-40%.

Responsibilities

• Enhance the safety, efficiency, and sustainability of customer operations.
• Develop joint success plans with customers outlining objectives and timelines.
• Conduct executive business reviews with customers.

Skills

Senior Customer Success

Account Management

Strategic Consulting

Technical Problem Solving

Emotional Intelligence

Priority Management

Education

Bachelor’s degree from a 4-year institution

Job description

Employer Industry: Internet of Things (IoT) Solutions

Why consider this job opportunity

• Salary up to $124,300 CAD
• Opportunity for career advancement and growth within the organization
• Flexible working model with options for remote work
• Collaborative and inclusive work environment
• Chance to make a significant impact on customer operations and success
• Engage with a diverse team of talented professionals

What to Expect (Job Responsibilities)

• Ensure customers enhance the safety, efficiency, and sustainability of their operations using the IoT platform
• Develop joint success plans with customers, outlining objectives, metrics, and timelines
• Conduct executive business reviews with customers and internal leadership to align on goalsFacilitate workshops to understand customer operations and recommend workflow improvements
• Mentor and support the wider Customer Success and Support teams

What is Required (Qualifications)

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role; Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Willingness to travel for customer engagements, up to 25-40%
• Experience with technical products and solutions-oriented problem-solving skills
• Bachelor’s degree from a 4-year institution

How to Stand Out (Preferred Qualifications)

• Experience serving and supporting large-scale business solutions at Fortune 500 companies
• Strong bias for action and ability to thrive in an unstructured, fast-paced environment
• French fluency is a plus

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