Customer Success Manager (Hybrid Vancouver)

Boomi; Vancouver; On-site; CAD 142,000 - 178,000; Full time

Job summary

Boomi in Vancouver is seeking a Customer Success professional with over 5 years of experience in account management or similar roles. You will maximize retention and drive growth opportunities within an assigned account portfolio. Ideal candidates will have experience with commercial IT organizations and the ability to address business and technical topics effectively. Compensation ranges from CAD 142,000 to 178,000 annually, dependent on various factors including skills and experience. Boomi emphasizes diversity and inclusion in the workplace.

Qualifications

• 5+ years of experience in Customer Success, Architect, Engineer, or Consulting.
• Experience with commercial IT organizations.
• Ability to discuss business value and total cost of ownership.

Responsibilities

• Maximize retention and growth opportunities with account portfolio.
• Manage post-sales account success with Boomi teams.
• Understand customer requirements to drive enhancements.

Skills

Customer Success

Account Management

Communication Skills

Problem Solving

Job description

Are you ready to work at a fast‑growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award‑winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world‑class people and industry‑leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

What You’ll Do

• Maximize retention and identify growth opportunities with your account portfolio
• Manage the overall post‑sales account success (technical, commercial) with the support of the Boomi teams (Product, Services, Support)
• Understand customer requirements and drive internally (enhancements, fixes) to accelerate and remove barriers to customer adoption and growth
• Identify opportunities for expansion associated with the adoption of the Boomi product portfolio and collaborate with internal stakeholders (account, product teams)
• Partner with our subscription sales makers during the sales cycle on the value of the Boomi Professional Services as part of the Success Assurance program

The Experience You Bring

• 5+ years of experience working as either Customer Success, Architect, Engineer or Consulting role with Account management focus
• Experience with Commercial IT organizations
• Ability to address topics such as business value and total cost of ownership, etc.
• Demonstrated ability to successfully handle solution and services scoping to define a Statement of Work
• Experience in collaborating with Systems Integrators; excellent ability to understand and communicate complex business and technical subjects to both Management and Technical audiences

Bonus Points If You Have

• Experience with cloud and application integration and B2B integration
• Excellent business, analytical, problem solving and communication skills (written and verbal)
• Proven ability to meet and exceed retention targets

Compensation and Benefits

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $142,000 - $178,000 CAD annually. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

Be Bold. Be You. Be Boomi.

We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [e-mail]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.