Graduate Customer Success Manager

Canonical; Mississauga; Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative tech firm is seeking a Graduate Customer Success Manager to join their dynamic team. This entry-level role focuses on enhancing customer experiences with products like Ubuntu and involves resolving ticket requests, onboarding new users, and collaborating with various teams. Candidates should possess strong empathy and organizational skills, along with a passion for technology. This remote position offers a competitive salary, performance bonuses, and a supportive work environment that values learning and development. Join a company that champions diversity and inclusion while making a significant impact in the tech industry.

Benefits

USD 2,000 annual learning and development budget

Remote work environment

Recognition rewards

Annual leave

Parental leave

Employee Assistance Programme

Travel opportunities

Qualifications

• Experience in customer-facing roles with a passion for technology.
• Strong organizational skills and ability to manage documentation.

Responsibilities

• Support customers by resolving ticket requests and enhancing documentation.
• Onboard new customers and introduce them to products like Ubuntu Pro.

Skills

Customer-facing experience

Empathy

Presentation skills

Organizational skills

Collaboration

Problem-solving

Technical knowledge

Job description

Join to apply for the Graduate Customer Success Manager role at Canonical.

The role of a Customer Success Manager at Canonical

Customer success is a strategic department at Canonical, aiming to reduce risk and churn, facilitate product adoption, and support expansion within existing accounts. Customer Success Managers (CSMs) build trust with their assigned customers and ensure a positive experience navigating Canonical's offerings. They understand customer objectives, activate internal and external capabilities to address pain points, align expectations, and develop collaboration roadmaps.

We are expanding our Customer Success team to deliver thoughtful, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is an entry point into the CSM organization. While primarily focusing on the Tech segment, including store customers, you will also manage a portfolio. Ubuntu attracts thousands of new users monthly; our goal is to ensure the best user experience through problem-solving, onboarding, enablement, and value realization, ultimately leading to customer success. You will collaborate with other teams, participate in campaigns, connect with diverse users, and identify future champions.

Location: This role is remote worldwide.

What your day will look like

• Supporting customers by resolving ticket requests.
• Enhancing documentation for problem solving, Q&A, onboarding materials.
• Driving campaigns targeting multiple customers via digital touchpoints.
• Identifying high potential and high risk customers from new onboardings.
• Onboarding new customers and introducing them to products like Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Collaborating with Sales and Support to develop engagement plans aligned with customer objectives.
• Engaging with your customer portfolio to identify risks.
• Collecting and formatting customer feedback for product team review.

What we are looking for in you

• Customer-facing experience.
• Empathy and a natural drive to help others.
• Passion for technology, infrastructure, and Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and documentation management.
• Team player capable of cross-department collaboration.

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English.

What we offer you

We offer competitive worldwide compensation, annual reviews, performance bonuses, and benefits reflecting our values. Our benefits include:

• Remote work environment with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, annual leave, parental leave, Employee Assistance Programme.
• Travel opportunities and upgrades for company events.

About Canonical

Canonical is a pioneering open source tech firm, the publisher of Ubuntu, and a leader in AI, IoT, and cloud platforms. We operate globally with high standards for excellence. Since 2004, we have been a remote-first company, fostering innovative and flexible work environments.

Canonical is an equal opportunity employer, committed to diversity and inclusion, providing fair consideration regardless of background or identity.

Additional details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Software Development