Client Success Manager (CSM)

DXC Technology; Toronto; Remote; CAD 75,000 - 115,000; Full time

Job summary

An established industry player is seeking a Client Success Manager to drive revenue growth and enhance client relationships. This role involves strategic planning, managing a diverse team, and ensuring the delivery of exceptional services to clients. As a key representative of the Consulting & Engineering Services organization, you will work closely with stakeholders to understand their needs and deliver tailored solutions. If you're passionate about customer success and thrive in a dynamic environment, this is the perfect opportunity for you.

Qualifications

• 5-7 years of experience in Customer Success or Account Management.
• Proficiency in strategic planning and client relationship management.

Responsibilities

• Delivering revenue growth in client accounts and managing relationships.
• Leading a virtual team to ensure client satisfaction and project delivery.

Skills

Customer Success

Account Management

Strategic Planning

Client Relationship Management

Team Leadership

Communication Skills

Interpersonal Skills

Education

Bachelor's Degree in a Relevant Field

Job description

Join to apply for the Client Success Manager (CSM) role at DXC Technology.

Job Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we

Location: Remote with travel to the client as needed. Willingness to travel 50%, on average, based on the work you do and the clients you serve.

Overview

Client Success Managers (CSMs) are responsible for delivering revenue growth in one or more client accounts. They act as the key representative of the Consulting & Engineering Services (CES) organization for their clients, coordinating all CES activities and personnel within their accounts. CSMs are central to developing and delivering CES strategic objectives and financial goals.

Responsibilities

1. Account planning with Market partners leveraging Industry SMEs.
2. Generation and management of the sub-$5M pipeline.
3. Contract renewal readiness and securing renewals.
4. Creating a revenue growth mindset within the CES team for their account.
5. Horizon scanning and cross-selling CES offerings.
6. Proactive opportunity creation leveraging Consulting Partners, Client Technical Leads, Industry SMEs, and Sales teams.
7. Acting as the Voice of the Client within CES.
8. Understanding the relationship between client’s externally stated goals, internal programs, and technology activities.
9. Expanding and maintaining relationships with key client stakeholders.
10. Maintaining industry expertise and understanding market trends and competitors’ activities.
11. Approving deals under $5M.
12. Accurate revenue and margin forecasting with Market partners.
13. Ensuring contractual delivery obligations are met.
14. Leading a virtual team of CES personnel working on their account.
15. Ensuring client satisfaction with delivered work.
16. Interlocking with delivery teams to ensure margin delivery, optimizing onshore/offshore mix, labor pyramid, and automation.
17. Delivering fixed-price projects on time, within scope, and budget.
18. Driving speed of resourcing.

Requirements

1. Bachelor's degree in a relevant field or equivalent experience.
2. 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
3. Proficiency in strategic planning, client relationship management, and team leadership.
4. Experience interacting with C-level executives, Senior Directors, and Directors.
5. Experience in Client Stakeholder Management, Account Management, Delivery, and Program Management.
6. Experience in Banking and Capital Market Industry or Life and P&C Insurance Industry.
7. Continuous learner, staying updated with industry knowledge and technology.
8. Ability to operate independently while aligning with broader company objectives.
9. Exceptional communication and interpersonal skills, capable of translating customer insights into impactful actions.

Additional Notes

Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

DXC is an equal opportunity employer committed to diversity and inclusion. We accommodate qualified candidates with disabilities per our policy. For assistance, email AODA Canada Requests.

Beware of recruitment fraud; DXC does not offer employment via social media or request payments from applicants.