Strategic Customer Success Manager for AI-Driven Growth

Klue; Toronto; Hybrid; CAD 75,000 - 105,000; Full time

Benefits offered by this job

Health & dental benefits

Employee Stock Option Plan

Hybrid work environment

Mac or PC provided

AI-first tooling

Vacation policy: Take The Time YouNeed

Office dog-friendly spaces

Social and team events

Job summary

Klue's Customer Success team is building the future of competitive intelligence. Klue is hiring a Customer Success Manager who owns the full customer relationship—from onboarding through renewal and expansion—and keeps every account aligned for measurable value.

This AI-first company ships new capabilities continuously, and you’ll translate velocity into customer-focused conversations, driving adoption and proving ROI across multiple industries and stakeholders.

Qualifications

• Track record in a CSM or commercial role with direct revenue accountability.
• Ability to lead and coordinate a cross-functional account team without direct authority.
• Customer-facing with proven trust-building across organizations from champions to exec buyers.
• Commercial fluency with upsell conversations and contract dynamics.
• Strong discovery skills to diagnose goals and connect them to Klue's outcomes.
• Change management instinct to drive adoption amid organizational friction.
• Multi-threading instinct to build relationships across levels.
• Signal awareness to identify risk and opportunities in usage data.
• Technical curiosity to learn integrations and AI capabilities.
• AI fluency in using AI tools day-to-day and modeling with customers.

Responsibilities

• Own Renewals and Expansions. Your book, your number. You forecast it, manage it, and hit it.
• Drive Adoption and Platform Completeness. Ensure AI agents running, integrations live, and platform usage is high.
• Map Outcomes and Demonstrate ROI. Tie Klue value to win rate and renewal metrics with clear ROI stories.
• Multi-Thread and Lead Change. Build relationships across levels and drive adoption with real friction.
• Lead the Account Team. Set direction for the whole team and ensure cross-functional execution.

Skills

track record in a CSM or commercial

ownership

customer-facing

commercial fluency

strong discovery

change management

multi-threading

signal awareness

technical curiosity

AI fluency

Job description

Klue's Customer Success team is building the future of competitive intelligence. Klue is hiring a Customer Success Manager who owns the full customer relationship—from onboarding through renewal and expansion—and keeps every account aligned for measurable value.

This AI-first company ships new capabilities continuously, and you’ll translate velocity into customer-focused conversations, driving adoption and proving ROI across multiple industries and stakeholders.