Customer Success Manager

Steinbachonline; Weyburn; Hybrid; CAD 52,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Employee Assistance Plan

Paid sick days

Vacation + birthday off

Job summary

Golden West Broadcasting in Weyburn is seeking a Customer Success Manager to help clients achieve their advertising and marketing objectives. You will collect and analyze campaign data, then present findings to clients and offer improvement recommendations.

You will partner with Account Managers to serve clients, review data from multiple sources, present progress reports, and identify opportunities where Golden West and Homefield can provide additional services.

Qualifications

• Highly organized and able to balance multiple clients.
• Team player, able to work with other departments to support your clients’ goals.
• Self-starter.
• Excellent communicator.
• Tech savvy; knowledge of PowerPoint, Teams is a strong asset.
• Marketing knowledge is an asset, but not required.

Responsibilities

• Partner with Account Managers to serve their clients.
• Collect and analyze performance results for advertising and marketing campaigns; review data sources, draw insights, and determine outcomes.
• Present reports to clients; discuss campaign progress, recommend changes to advertising tactics, and identify areas for additional services.
• Promote client retention and loyalty.

Skills

Organized

Team player

Self-starter

Communication

Tech savvy

Tools

PowerPoint

Teams

Sales planner tools

Job description

Golden West Broadcasting has been connecting communities for over 65 years. We are proud to tell local stories on our radio stations and digital news outlets across Western Canada. And together with Homefield, we are proud to help local businesses grow through effective advertising, marketing, and organizational development solutions. We are committed to finding and developing people who share our passion for local communities.

We are currently looking for a Customer Success Manager (CSM) to join our team in Weyburn. As a CSM, you will ensure our clients reach their advertising and marketing objectives. You will collect and analyze campaign performance data, then present it to the client and offer recommendations for improvements.

In this role you will:

• Partner with Account Managers to serve their clients.
• Collect and analyze performance results for advertising and marketing campaigns. You will review several data sources, draw insights, and determine whether campaigns are reaching their desired outcome.
• Present reports to clients. You will discuss campaign progress, recommend changes to advertising tactics, and identify areas where Golden West and Homefield can provide additional services to clients.
• Promote client retention and loyalty.

We’d love to meet you if:

• You are highly organized and can balance multiple clients at once.
• You are a team player, able to work with other departments to support your clients’ goals.
• You’re a self-starter. You can drive forward without daily direction.
• You’re an excellent communicator. You present ideas clearly and put yourself in others’ shoes.
• You are tech savvy. Knowledge of PowerPoint, Teams, and sales planner tools is a strong asset.
• Marketing knowledge is an asset, but not required.

What We Offer in Return:

• We act with integrity, innovation, and agility – and we strive to create an environment where you can do the same.
• A strong focus on giving back to our communities.
• Regular coaching and ongoing development opportunities.
• A caring environment where the health, safety, and well-being of our current and future team members is a priority.
• Salary plus extended health benefits, pension plan, and Employee Assistance Plan.
• Paid sick days, three weeks’ paid vacation with vacation increases based on tenure… and your birthday off!

Don’t meet every requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every qualification. Golden West is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous peoples and persons with disabilities.