Customer Success Manager

Experis Canada; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Experis Canada is seeking a Project Manager for Customer Success to work in a Remote/Work-From-Home setup for a 6+ month contract, based in Toronto. You will lead cross-team governance to ensure telecom solutions are planned and delivered with low risk and minimal business impact.

Responsibilities include leading solution meetings, coordinating internal/external stakeholders, managing risks, and ensuring timely delivery of multiple orders.

Qualifications

• Ability to work under pressure and meet deadlines.
• Proficient in risk management and problem-solving.
• Proficient in setting expectations and resolving conflict.
• Strong organizational and time management abilities.
• Client-facing coordination.
• Implementation coordination.
• Project coordination.
• Risk/escalation management.
• Experience with Google Suite.

Responsibilities

• Attend and lead solution meetings to resolve issues and communicate delivery status.
• Collaborate with project teams, internal and external stakeholders to ensure milestone delivery.
• Coordinate external and internal suppliers and contributors.
• Define and monitor deployment risks and elevate issues as needed.
• Communicate effectively with team members, stakeholders, and clients.
• Involve solution stakeholders to ensure timely delivery.
• Respond to client issues during or after Enablement.
• Assume end-to-end responsibility for multiple orders and solutions delivery.

Skills

Risk management

Client-facing

Project coordination

Time management

Pressure handling

Telecom domain knowledge

Bilingual proficiency

Tools

Google Suite

Job description

Job Description: Project Manager Customer Success

Location: WFH - Toronto

Duration – 6+ Months contract with solid potential for extension

Interview – 1-2 roundVirtual

Role is for 37.5h/week

Must have skillsets:

• Ability to work under pressure and meet deadlines
• Proficient in risk management and problem-solving
• Proficient in setting expectations and resolving conflict
• Strong organizational, and time management abilities.
• Client-facing coordination
• Implementation coordination
• Project coordination
• Risk/escalation management
• Experience with Google Suite.

Nice to Have skillsets:

• Ability to think creatively and “outside the box”.
• Bilingual proficiency.
• Experience in customer-facing roles
• Experience in Telecom or related industries
• Prior experience in implementation, coordination, or project management

Description:

We are looking for someone capable of seamlessly providing client solutions through a solid governance framework. In this role, you will be responsible for aligning all teams along the value chain to meet their commitments and ensure the successful planning and delivery of telecommunications solutions with low risk, complexity, and business impact.

Key responsibilities:

• Attend and lead solution meetings to resolve issues and communicate the status of solution delivery.
• Collaborate with project teams, internal and external stakeholders to ensure the delivery of solution milestones.
• Coordinate external and internal suppliers and contributors.
• Define and monitor risks related to deployments and elevate issues if necessary.
• Demonstrate strong communication skills to collaborate effectively with team members, stakeholders, and clients.
• Involve solution stakeholders if necessary to ensure timely delivery.
• Respond to client issues and resolve them during or after Enablement.
• Assume end-to-end responsibility for the delivery of multiple orders and solutions.