Project Manager - Customer Success

Recruitment Partners Inc.; Edmonton; On-site; CAD 85,000 - 120,000; Full time

Job summary

Recruitment Partners Inc. seeks a Project Manager - Customer Success to lead the post-sale customer journey from handoff through delivery, commissioning and final acceptance in a manufacturing setting.

You will coordinate engineering approvals, manufacturing milestones, testing, shipping and commissioning while managing scope, timelines and costs. The role requires strong communication and the ability to align internal teams with customer expectations.

Qualifications

• 5+ years of customer-facing project management or customer success experience.
• Experience in industrial manufacturing or engineered-to-order environments.
• Skilled at managing schedules, dependencies and multiple priorities.
• Able to work with engineering drawings and manufacturing teams.

Responsibilities

• Lead project handoffs and confirm scope, deliverables and timelines.
• Serve as the primary customer contact throughout execution.
• Manage integrated schedules, milestones and critical-path activities.
• Coordinate engineering approvals, manufacturing milestones and testing.
• Track project costs, billing milestones and change orders.
• Coordinate with multiple internal teams to keep projects moving forward.

Skills

Customer-facing PM

Account management

Cross-functional coordination

Communication skills

Project scheduling

Cost management

Education

Business/Engineering/PM degree

Tools

ERP systems

Cross-border shipping

Job description

Our client is seeking a Project Manager - Customer Success to lead the post-sale customer journey from project handoff through delivery, commissioning, and final acceptance. This role serves as the primary point of contact for customers while keeping project timelines, commercial commitments, and key milestones on track. The ideal candidate will bring strong project management experience, a customer-focused approach, and the ability to coordinate complex projects within a technical or manufacturing environment.

Your Success Will Be Defined By Your Ability To

• Lead project handoffs and confirm scope, deliverables, timelines, commercial terms, and customer expectations
• Serve as the primary customer contact throughout project execution, providing clear and proactive communication
• Manage integrated project schedules, milestones, dependencies, and critical-path activities
• Coordinate engineering approvals, manufacturing milestones, testing, shipping, commissioning, and final acceptance
• Identify schedule, cost, and delivery risks early and coordinate practical solutions with internal teams
• Track billing milestones, project costs, change orders, and overall financial performance
• Manage customer-driven scope changes and ensure appropriate documentation and approvals are in place
• Coordinate with Engineering, Manufacturing, Finance, Sales, and Operations to keep projects moving forward
• Support freight, customs, permitting, site readiness, and other delivery requirements as needed
• Capture customer feedback and lessons learned to strengthen future project delivery and client relationships

Your strengths include:

• 5+ years of customer-facing project management, account management, or customer success experience
• Experience in industrial, custom manufacturing, or engineered-to-order environments
• Strong experience managing project schedules, dependencies, and multiple concurrent priorities
• Ability to work effectively with technical drawings, engineering teams, and manufacturing operations
• Familiarity with milestone billing, project costing, logistics, and change management
• Excellent communication, customer relationship, and organizational skills
• Post-secondary education in Business, Engineering, Project Management, or a related field
• PMP designation considered an asset; equivalent complex project experience will also be considered
• Experience with ERP systems or cross-border shipping considered an asset