Delivery Manager

Insight Global; Toronto; On-site; CAD 103,000 - 117,000; Full time

Job summary

Insight Global is seeking an experienced Agile Delivery Manager to lead the timely delivery of complex technology and transformation initiatives in a Contact Center context. You will manage budgets, schedules, dependencies, and cross-functional teams while migrating from legacy Genesys to Amazon Connect.

The role is hands-on, requires strong leadership, and will coordinate with business stakeholders, product owners, technology teams, and vendors to drive outcomes with minimal ramp-up.

Qualifications

• 8–10 years experience leading large programs (technology or digital)
• Strong stakeholder and vendor management skills
• Ability to operate in agile, waterfall or hybrid delivery environments
• Proactive, structured, and able to drive outcomes with minimal oversight
• Strong experience with CCaaS

Responsibilities

• Lead end-to-end delivery of technology and business transformation initiatives.
• Manage project plans, timelines, risks, issues, and dependencies across multiple workstreams.
• Own project financials, including budget tracking, forecasting, resource planning, and reporting.
• Facilitate Agile ceremonies including sprint planning, stand-ups, retrospectives, and stakeholder reviews.
• Partner with business stakeholders, product owners, technology teams, and vendors to ensure successful delivery.
• Identify delivery gaps, remove roadblocks, and mitigate risks proactively.
• Provide regular updates on project health, financial status, milestones, and key decisions.
• Coordinate activities across upstream and downstream teams for alignment and execution.
• Drive accountability and delivery outcomes.

Skills

Stakeholder management

Vendor management

Agile delivery

Cross-functional coordination

CCaaS

Job description

Position: Agile Delivery Manager - Contact Center

Start Date: November 1st

Contract Length: 6 months (liklihood of extension)

Pay: $75-$85/hr

Location: Toronto

JOB DESCRIPTION

Our client is seeking an experienced Agile Delivery Manager to lead the successful delivery of complex technology and transformation initiatives. This individual will be responsible for driving execution, managing project financials, coordinating cross-functional teams, and ensuring delivery milestones are achieved on time and within budget. The organization is migrating from legacy system Genesys to Amazon Connect. The role is accountable for driving execution, managing dependencies, risks, and financials, and ensuring alignment across business, technology, and vendor teams.

This is a highly hands-on role requiring a leader who can quickly assess challenges, manage dependencies, and drive outcomes with minimal ramp-up.

Key Responsibilities:

• Lead end-to-end delivery of technology and business transformation initiatives.
• Manage project plans, timelines, risks, issues, and dependencies across multiple workstreams.
• Own project financials, including budget tracking, forecasting, resource planning, and reporting.
• Facilitate Agile ceremonies including sprint planning, stand-ups, retrospectives, and stakeholder reviews.
• Partner closely with business stakeholders, product owners, technology teams, and vendors to ensure successful delivery.
• Identify delivery gaps, remove roadblocks, and proactively mitigate risks.
• Provide regular updates on project health, financial status, milestones, and key decisions.
• Coordinate activities across upstream and downstream teams to ensure alignment and successful execution.
• Drive accountability and maintain a strong focus on delivery outcomes.

Ideal Candidate:

• Proven experience managing large, complex programs (technology or digital )
• Minimum 8- 10 years experience
• Strong stakeholder and vendor management skills
• Comfortable operating in agile, waterfall or hybrid delivery environments
• Proactive, structured, and able to drive outcomes with minimal oversight
• Strong experience with CCaaS

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

*We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.