Customer Success Coordinator

Latour group; City of Moncton; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Group benefits

Bonus program

Retirement savings plan

Job summary

Greystone Energy Systems in Moncton, NB, is seeking a Sales Support professional to assist North American and International sales teams with order processing and after-sales support. The role requires coordination of orders, shipping methods, and customer communications to ensure on-time delivery.

You will liaise with production, prepare export documents, and maintain clear lines of communication with customers and sales staff. A proactive, service-oriented approach is essential.

Qualifications

• Must have minimum Grade 12 and/or related post secondary education.
• Logistics experience (domestic or international) would be considered an asset.
• Previous Sales Support experience would be considered an asset, but not necessary.
• Knowledge of SYSPRO is preferred.
• Strong computer skills with the most up to date Microsoft Office products.

Responsibilities

• Process and manage orders in coordination with sales team.
• Send order confirmations and liaise between production and salesperson.
• Provide customers with order-related documents and information.
• Complete RMA documentation and guide customers on returns.

Skills

MS Office

Multi-tasking

Service-oriented leadership

Customer service

Strong communication

Education

Grade 12 or equivalent

Logistics experience asset

Sales support experience asset

Tools

SYSPRO

Job description

Position

This position is responsible to support the North American and International sales team, either local or external, for the internal processes and continual improvement of all sales order and after sales related requirements.

This position is responsible to work closely with the individual North American and International Sales Managers to process/manage orders and/or arrange the shipping methods based on the customers’ requirements.

Principle Duties & Responsibilities

• Order entry, after review of order by sales person
• Send order confirmations
• Liaison between production and salesperson
• Supply customer with order related documents or information when required or requested
• Complete RMA documentation and send instructions to customers for return of products
• Fulfill marketing material requests from salespeople and package ready for shipping
• Verifying order shipment schedules for above areas and contacting customers in advance of delayed shipments
• Follow up with suspended orders and work with accounting to resolve
• Communicate and respond to various enquires from customers with-in confines of the sales support role. Forwarding technical requests and special enquires to applicable sales persons
• Verify ship method and contact customer with shipment weights and dimensions.
• Communicate and coordinate with various Freight Forwarders
• Coordinate, process and forward commercial documents for all international orders. Various requirements depending on shipping methods and customer demands
• Prepare CAED Export declarations (B13A)
• On the job training is provided to be able to navigate the various system requirements.

Education, Training & Experience

• Must have minimum grade 12 and/or related post secondary education.
• Work experience in a related field would be considered an asset.
• Logistic experience (domestic or international) would be considered an asset.
• Previous Sales Support experience would be considered an asset, but not necessary.
• Knowledge of SYSPRO

Skills and Competency Requirements

• Have the necessary computer skills to function in an office environment with the most up to date Microsoft Office products
• Be able to multi task and work independently without supervision
• Be a service-focused leader
• Strong customer service skills
• Strong communication skills (oral and written)

Join us in building a diverse and inclusive team!

Only those who will be considered for the next step of the application process will be contacted.

Compensation and Benefits

At Greystone Energy Systems, compensation is determined based on several factors, including experience, qualifications, internal equity, and market competitiveness. This position is also eligible for comprehensive group benefits, bonus program, and retirement savings program.